Remote AI Support Quality & Scenario Designer

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Part time

Benefits offered by this job

Remote work

Flexible hours

Up to $30/hour

PayPal payments

Job summary

prolificacademic ltd is offering a remote, task-based role where your customer support experience helps train and assess AI systems. You will review AI replies, draft realistic tickets, and tailor scenarios across various support domains.

A short skills assessment is part of the process, with flexible hours and task-based pay. Successful applicants join a pool handling diverse reviews and guidance improvements, with PayPal as the payment method.

Qualifications

• Professional experience in high-volume customer support, technical support, or client success.
• Strong written English and the ability to adapt clarity and tone to different customer needs.
• Calm handling of difficult interactions and ability to explain technical or billing solutions step by step.
• Fast, accurate typing and ability to find information across multiple sources.

Responsibilities

• Assess AI-written support replies for accuracy, usefulness, and tone consistency.
• Draft realistic customer tickets and conversation scenarios, including difficult cases.
• Review generated help articles and response templates for clarity and technical correctness.
• Label tone and sentiment, noting empathy, professionalism, or robotic language.
• Compare responses with customer support quality standards and identify errors.

Skills

Customer support

Written English

Tone adaptation

Calming difficult interactions

Typing speed

Information retrieval

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Notion

Guru

Job description

prolificacademic ltd is offering a remote, task-based role where your customer support experience helps train and assess AI systems. You will review AI replies, draft realistic tickets, and tailor scenarios across various support domains.

A short skills assessment is part of the process, with flexible hours and task-based pay. Successful applicants join a pool handling diverse reviews and guidance improvements, with PayPal as the payment method.