Remote AI Support & QA Specialist

Prolific; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join its Expert Network and help train and evaluate AI models using real service expertise. You’ll complete a short skills test and, if successful, join Prolific as a participant to earn pay for AI tasks.

You’ll review AI chatbot responses, simulate customer interactions, refine knowledge bases, annotate sentiment, and help QA ensure professional service.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.

Responsibilities

• Evaluate AI chatbot responses for accuracy, brand voice, and usefulness.
• Simulate customer interactions with realistic tickets and dialogues.
• Refine knowledge bases by auditing AI-generated FAQs and macros for clarity and accuracy.
• Annotate model responses for sentiment and tone.
• Conduct QA checks against standard support rubrics to ensure professional service.

Skills

Professional Experience

Communication

Problem-Solving

Efficiency

Attention to Detail

Language Proficiency

PayPal Account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Job description

Prolific is seeking Customer Support Representatives to join its Expert Network and help train and evaluate AI models using real service expertise. You’ll complete a short skills test and, if successful, join Prolific as a participant to earn pay for AI tasks.

You’ll review AI chatbot responses, simulate customer interactions, refine knowledge bases, annotate sentiment, and help QA ensure professional service.