Remote AI Support & QA Specialist

Prolific; United States; Remote; USD 34,000 - 48,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network to train and evaluate AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10- to 15-minute test to assess your skills and suitability for AI tasks.

Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter. This is a remote role with flexible hours.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone, empathy, and clarity based on customer personas.
• Proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.
• High typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
• A sharp eye for identifying subtle errors in logic, tone, or factual accuracy in support responses.
• Multilingual capabilities are a significant plus for evaluating translation and localized support quality.
• A PayPal account to receive payment from our clients.

Responsibilities

• Evaluate AI chatbot responses for accuracy, brand voice, and usefulness.
• Simulate customer interactions by creating realistic support tickets and dialogue flows.
• Refine knowledge bases by auditing AI-generated FAQ articles and macros.
• Annotate model responses with sentiment labels to gauge empathetic vs. robotic tone.
• Quality assure outputs against standard support QA rubrics.

Skills

Professional Experience

Communication Excellence

Problem-Solving Skills

Efficiency

Attention to Detail

Language Proficiency

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Confluence

Notion

Guru

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network to train and evaluate AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10- to 15-minute test to assess your skills and suitability for AI tasks.

Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter. This is a remote role with flexible hours.