Remote AI Solutions Engineer: ROI & Value Driver

Ladders; West (MS); Remote; USD 220,000 - 275,000; Full time

Benefits offered by this job

Medical coverage

Flexible PTO

Parental leave

Retirement plan

Remote work setup budget

Wellness stipend

Meal program & commuter benefits

Job summary

Ladders is seeking a Principal Solutions Engineer, West to partner with customers, uncover business challenges, shape AI-powered enterprise solutions, and demonstrate value through proof-of-value engagements.

In this remote role, you will lead consultative discovery, translate operational needs into scalable configurations, and guide ROI workshops while collaborating with business and technical stakeholders to align solution design, integrations, and measurable outcomes with customer goals.

Qualifications

• 7+ years in customer-facing roles including pre-sales in enterprise software
• Deep knowledge of contact center solutions and telephony architecture (SIP, SBCs, ACDs, IVRs)
• Strong understanding of AI/ML technologies, including LLMs/SLMs
• Experience with real-time systems and SaaS architecture, CRM tools like Salesforce
• Ability to communicate complex solutions to technical and business audiences
• Consultative mindset with a track record of influencing stakeholders
• Fast learner and self-starter in high-growth, collaborative environments

Responsibilities

• Act as a consultative partner to uncover customer business objectives
• Design AI-driven solutions by understanding operational workflows and strategic goals
• Lead technical discovery sessions to assess customer systems and infrastructure
• Translate customer requirements into scalable configurations aligned with business value
• Deliver tailored product demonstrations showcasing the company's AI capabilities and measurable outcomes
• Own the technical design and delivery of proof-of-value engagements and integrations
• Run ROI workshops to connect solution capabilities to quantifiable customer impact

Skills

Customer-facing

Pre-sales

Solutions engineering

AI/ML awareness

CRM experience

Clear communication

Stakeholder influence

Tools

Salesforce

Job description

Ladders is seeking a Principal Solutions Engineer, West to partner with customers, uncover business challenges, shape AI-powered enterprise solutions, and demonstrate value through proof-of-value engagements.

In this remote role, you will lead consultative discovery, translate operational needs into scalable configurations, and guide ROI workshops while collaborating with business and technical stakeholders to align solution design, integrations, and measurable outcomes with customer goals.