Remote Principal Customer Solutions Engineer

Ladders; United States; Remote; USD 125.000 - 150.000; Vollzeit

Benefits dieser Stelle

Unlimited vacation

Health coverage

Life insurance

401(k) with match

Student debt benefit

Tuition reimbursement

Leadership training

Zusammenfassung

Ladders is seeking a Principal Customer Solutions Engineer to join our team in a remote capacity. This senior technical partner translates business needs into practical IT solutions and leads solution implementation across complex engagements.

You'll collaborate with project managers and delivery architects, shape proofs of concept, and conduct technical analyses, presentations, and training to drive successful outcomes for our clients.

Qualifikationen

• 5–7 years of relevant technical experience.
• Excellent communication and customer service skills.
• Proactive and able to work under pressure.
• Experience in complex IT project implementations.
• Analytical mindset for analyzing test results.
• Organized and methodical in handling multiple tasks.
• Fluent in written and verbal English.

Aufgaben

• Provide services to customers, focusing on their digital transformation needs.
• Lead implementation of technical solutions for projects with guidance from delivery architects.
• Create proofs of concept and conduct technology analysis.
• Conduct internal and external technical presentations and training.
• Participate in technical forums and contribute to knowledge sharing.
• Liaise with project managers to communicate technical needs and project status.
• Oversee code reviews and resource management for project completion.

Kenntnisse

Communication skills

Customer service

Proactive under pressure

IT project implementations

Analytical mindset

Organization

English fluency

Jobbeschreibung

Ladders is seeking a Principal Customer Solutions Engineer to join our team in a remote capacity. This senior technical partner translates business needs into practical IT solutions and leads solution implementation across complex engagements.

You'll collaborate with project managers and delivery architects, shape proofs of concept, and conduct technical analyses, presentations, and training to drive successful outcomes for our clients.