Remote AI Operations & Transformation Specialist

Harris Computer; Virginia; Remote; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Vacation time

Medical coverage

Stock options

Remote work

Zusammenfassung

Cayenta, a division of Harris, seeks an AI Operations Specialist to drive transformation across Cayenta Support by leveraging business analysis, customer insights, and AI technologies. The role requires travel (approx. 25%) and eligibility for international travel with a valid passport.

Remote work is welcomed for candidates in the US and Canada. The ideal candidate will combine analytical skills with practical AI experience to enhance ticket resolution, customer satisfaction, and employee

Qualifikationen

• 3+ years in customer support, business analysis, process improvement, or related role.
• Strong analytical and investigative skills to identify problems and propose solutions.
• Experience evaluating business processes and driving improvements from idea to implementation.
• Experience with or knowledge of generative AI and AI-assisted tools.

Aufgaben

• Drive Support transformation and continuous improvement by evaluating processes and identifying pain points.
• Gather feedback from customers, Support teams, leadership, and stakeholders to translate needs into AI improvements.
• Analyze ticket trends and metrics to reduce effort and proactively improve the support experience.
• Identify opportunities to use AI and automation to improve processes and interactions.
• Develop and maintain prompts, workflows, and documentation for AI solutions.

Kenntnisse

Analytical thinking

Customer service

Communication skills

Project management

Independent work

Tools

SQL

AI platforms

Jobbeschreibung

Cayenta, a division of Harris, seeks an AI Operations Specialist to drive transformation across Cayenta Support by leveraging business analysis, customer insights, and AI technologies. The role requires travel (approx. 25%) and eligibility for international travel with a valid passport.

Remote work is welcomed for candidates in the US and Canada. The ideal candidate will combine analytical skills with practical AI experience to enhance ticket resolution, customer satisfaction, and employee