Remote AI Operations Specialist – Transform Support
Harris
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Benefits offered by this job
Job summary
Cayenta, a division of Harris, is seeking an AI Operations Specialist who will drive change across Cayenta Support by combining business analysis, customer insight, and emerging AI technologies. This remote role welcomes candidates in the US and Canada, with travel ~25%.
Salary ranges 75K-85K and opportunities to grow into an AI leadership role. You will partner with Support leadership, Product, R&D, and cross-functional teams to identify AI-enabled improvements and deploy tools that boost
Qualifications
- 3+ years in customer support, business analysis, or related role.
- Experience with generative AI and AI-assisted tools.
- Strong written and verbal communication, organization, and project management.
Responsibilities
- Drive Support transformation and continuous improvement by evaluating processes and identifying pain points.
- Gather feedback from customers, Support teams, leadership, and stakeholders to translate into AI improvements.
- Analyze ticket trends and metrics to reduce customer effort and proactively improve the experience.
- Identify high-value opportunities to use AI, automation, and emerging tech to improve processes and accuracy.
- Design, configure, test, deploy, and improve AI tools used by Cayenta employees and customers.
- Coordinate AI and Support improvement initiatives across teams.
Skills
Tools
Job description
Cayenta, a division of Harris, is seeking an AI Operations Specialist who will drive change across Cayenta Support by combining business analysis, customer insight, and emerging AI technologies. This remote role welcomes candidates in the US and Canada, with travel ~25%.
Salary ranges 75K-85K and opportunities to grow into an AI leadership role. You will partner with Support leadership, Product, R&D, and cross-functional teams to identify AI-enabled improvements and deploy tools that boost
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