Remote AI Operations Lead: Transforming Support

Jobgether SRL; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive salary

Stock options

401(k) matching

Job summary

Jobgether SRL seeks an AI Operations Specialist in the United States to transform customer support with AI-driven solutions. You will work across Support, Product, R&D, and leadership to shape new AI capabilities and operating models, driving adoption, measurement, and responsible use.

You will balance hands-on execution with strategic planning and ensure scalable AI practices across teams. The role emphasizes discovering and piloting AI enhancements, documenting processes, and delivering

Qualifications

• 3+ years of experience in customer support, business analysis, process improvement, technical support, or related field.
• Strong analytical and investigative capabilities to identify problems, understand customer needs, analyze data, and propose practical solutions.
• Experience evaluating business processes and driving improvements from discovery through implementation.
• Experience using generative AI and AI-assisted tools with practical applications and clear limitations.
• Strong technical aptitude to learn new AI platforms, enterprise apps, automation tools, and emerging technologies.
• Customer-focused mindset with a drive to improve both customer and employee experiences.
• Ability to work independently, manage priorities, and collaborate with cross-functional teams.
• Excellent written and verbal communication, organizational and project-management skills.
• Commitment to continuous learning, experimentation, documentation, and responsible AI use.
• Experience implementing or supporting AI agents, chatbots, copilots, automation, or other AI-powered solutions is desirable.

Responsibilities

• Drive continuous improvement across customer support by evaluating processes and recommending AI-enabled improvements.
• Gather feedback from customers, support teams, leadership, and stakeholders to translate needs into actionable improvements.
• Analyze ticket trends and operational metrics to reduce customer effort and improve satisfaction.
• Identify high-value opportunities for AI, automation, and emerging tech to reduce repetitive work and accelerate resolution.
• Design, configure, test, deploy, and continuously improve AI tools used by staff and customers.
• Serve as SME and escalation resource for AI-enabled tools and enterprise AI features.
• Monitor AI performance, adoption, and business impact to drive improvements.
• Develop prompts, workflows, knowledge sources, test scenarios, and operating standards for AI solutions.
• Coordinate AI and support improvement initiatives across teams for adoption and measurement.
• Partner with Product and R&D to ensure new AI capabilities are production-ready and well-documented.
• Develop training materials, troubleshooting procedures, and best practices for teams using AI capabilities.
• Champion responsible AI adoption by guiding value creation and secure usage.

Skills

AI operations

Process improvement

Customer support

Data analysis

AI tooling

Prompt design

Project management

Cross-functional collaboration

SQL

APIs

Tools

SQL

APIs

Automation tools

Enterprise applications

Job description

Jobgether SRL seeks an AI Operations Specialist in the United States to transform customer support with AI-driven solutions. You will work across Support, Product, R&D, and leadership to shape new AI capabilities and operating models, driving adoption, measurement, and responsible use.

You will balance hands-on execution with strategic planning and ensure scalable AI practices across teams. The role emphasizes discovering and piloting AI enhancements, documenting processes, and delivering