Remote AI Operations Lead: Transforming Support

Harris Computer

Arizona

Remote

USD 75,000 - 85,000

Full time

5 hours ago

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Benefits offered by this job

Remote work

Travel opportunities (≈25%)

Passport required for international/tr

3 weeks vacation and 5 personal days

Comprehensive Medical, Dental, and Vis

Job summary

Cayenta is seeking an AI Operations Specialist to drive change across Cayenta Support by combining business analysis, customer insight, and emerging AI technologies. This remote role welcomes candidates in the US and Canada, with travel approximately 25%. A current passport and eligibility for international travel are required.

Salary range is 75K-85K USD. You will design, deploy, and continuously improve AI tools, analyze ticket trends, and collaborate with Product and R&D to ensure scalable,

Qualifications

3+ years in customer support or related roles.
Strong analytical skills to identify problems and suggest solutions.
Experience with or strong working knowledge of generative AI and AI-assisted tools.

Responsibilities

Drive transformation by evaluating processes and improving customer satisfaction.
Analyze feedback to translate needs into AI improvements.
Identify opportunities to use AI and automation to improve support.
Develop prompts, workflows, and knowledge sources for AI tools.
Coordinate AI initiatives across teams.

Skills

Customer support

Business analysis

Process improvement

Generative AI

AI tooling

Technical aptitude

Tools

APIs

SQL

Scripting

AI platforms

Job description

Salary range is 75K-85K USD. You will design, deploy, and continuously improve AI tools, analyze ticket trends, and collaborate with Product and R&D to ensure scalable,

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