Remote AI-Driven Customer Success Lead

Genpact LLC; Wilkes-Barre (Luzerne County); Remote; USD 41,000 - 51,000; Full time

Job summary

Genpact LLC seeks a Front Line Manager for Sales & Marketing - Customer Success in the United States. You will lead customer-facing processes, coordinate between sales, brokers, distributors, and clients, and drive order accuracy, training, and SOP compliance.

Responsibilities include overseeing onboarding, setting learning paths, maintaining dashboards, and advancing digital initiatives such as Digital Genome to optimize operations.

Qualifications

• Bachelor's degrees in Commerce, Economics or Finance.
• MBA or MS in Business Administration or Analytics preferred.
• Certifications: CSM, Six Sigma Green Belt.

Responsibilities

• Serve as the primary liaison between sales personnel, brokers, distributors, customers, and internal teams.
• Investigate, resolve, and respond to inquiries and issues; ensure accurate processing, shipping, and invoicing of orders.
• Evaluate performance and ensure training programs meet business needs and compliance.
• Manage assigned customer accounts and act as the point of contact between customers, sales, and internal departments.
• Drive digital transformation initiatives within the function using tools like Digital Genome.

Skills

CX

CRM

Oracle CX

Sales order management

SCP

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Genpact LLC seeks a Front Line Manager for Sales & Marketing - Customer Success in the United States. You will lead customer-facing processes, coordinate between sales, brokers, distributors, and clients, and drive order accuracy, training, and SOP compliance.

Responsibilities include overseeing onboarding, setting learning paths, maintaining dashboards, and advancing digital initiatives such as Digital Genome to optimize operations.