AI Customer Success & Growth Manager

Inclusively Remote; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

GenAI.Works seeks a Customer Success & Account Manager to own relationships with existing clients, ensure successful delivery, and drive long-term account growth. You’ll coordinate with internal Content, Marketing, Creative, and other teams to ensure campaigns and deliverables are executed smoothly and on time.

You will work in a fast-growing startup environment, proactively identifying opportunities for retention, renewals, and expansion, while maintaining exceptional client communication and

Qualifications

• 2+ years of experience in Account Management, Customer Success, Client Services, Partnerships, or a similar client-facing role.
• Strong relationship-building and client communication skills.
• Commercial mindset with experience in or exposure to client retention, upselling, renewals, or account growth.
• Experience working with US-based or international clients is highly desirable.
• Strong organization and ability to manage multiple accounts, priorities, and deadlines.
• Proactive problem-solving skills and ability to make decisions independently.
• Experience coordinating with cross-functional teams.
• Comfortable working in a fast-paced startup environment with changing priorities and ambiguity.
• Strong written and spoken English.

Responsibilities

• Own and develop relationships with existing clients and partners, acting as a key point of contact.
• Understand clients’ goals and recommend solutions that help them get maximum value from GenAI.Works.
• Identify opportunities for retention, upselling, account expansion, and deeper partnerships.
• Manage client onboarding, expectations, ongoing communication, and regular check-ins.
• Coordinate campaigns and deliverables across Content and other internal teams.
• Manage timelines, client materials, feedback, approvals, and publishing schedules to keep delivery on track.
• Proactively identify and resolve client issues, delivery risks, and blockers.
• Monitor campaign performance and provide clients with relevant insights and recommendations.
• Share client feedback and opportunities with internal teams to help improve our solutions and processes.

Skills

Relationship building

Client communication

Commercial mindset

Organization

Problem solving

Cross-functional coordination

English proficiency

Job description

GenAI.Works seeks a Customer Success & Account Manager to own relationships with existing clients, ensure successful delivery, and drive long-term account growth. You’ll coordinate with internal Content, Marketing, Creative, and other teams to ensure campaigns and deliverables are executed smoothly and on time.

You will work in a fast-growing startup environment, proactively identifying opportunities for retention, renewals, and expansion, while maintaining exceptional client communication and