Digital Marketing Operations Lead

3409 Genpact LLC; Wilkes-Barre (Luzerne County); On-site; USD 34,000 - 43,000; Full time

Job summary

Genpact is seeking a Front Line Manager for S&M - Digital Marketing to lead order management and customer coordination in a fast-paced, AI-driven environment. You will oversee PO intake, ERP entry, and proactive product allocation, ensuring timely delivery notes and accurate order tracking across the supply chain.

The role emphasizes strong communication, analytical thinking, and cross-functional collaboration with shipping, demand control, and customers to resolve issues and optimize service

Qualifications

• Bachelor level degree in business, marketing, or communications.
• MS Office proficiency and data analysis skills.

Responsibilities

• Check PO inflow sources and enter orders in ERP within TAT.
• Manage product allocation and ensure timely delivery notes.
• Coordinate with shipping, carriers, and demand control for item availability.

Skills

Communication skills

Analytical mindset

Problem solving

Organization skills

MS Office

Customer service

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Marketing

Bachelors - Sales

Masters - Marketing

Certifications Certified Digital Marketing Professional

Tools

SAP

ZORD

ERP

Job description

Genpact is seeking a Front Line Manager for S&M - Digital Marketing to lead order management and customer coordination in a fast-paced, AI-driven environment. You will oversee PO intake, ERP entry, and proactive product allocation, ensuring timely delivery notes and accurate order tracking across the supply chain.

The role emphasizes strong communication, analytical thinking, and cross-functional collaboration with shipping, demand control, and customers to resolve issues and optimize service