Enterprise AI Customer Success Director

Tech Sales Jobs; Arkansas; À distance; USD 129 000 - 226 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from’

Résumé du poste

Genesys seeks a Customer Success Director to own strategic partnerships across a North America Central Region customer portfolio. You will lead executive engagements, drive adoption of AI-powered CX platforms, and shape renewal and expansion strategies to maximize customer value.

You will align cross-functional teams, translate complex tech into business value, and mentor teams to deliver measurable outcomes.

Qualifications

• Minimum 10+ years in technology, consulting, or enterprise account management.
• Proven track record of driving revenue growth and customer retention within a SaaS environment.
• Experience engaging with C level executives.
• Strong understanding of customer experience platforms and enterprise SaaS solutions.

Responsabilités

• Own a portfolio of enterprise customers and drive long-term value realization.
• Develop and execute Customer Success Plans with measurable KPIs and adoption strategies.
• Lead executive reviews to track progress, demonstrate value, and align on future growth opportunities.
• Drive adoption and expansion across accounts by aligning product capabilities with customer needs.
• Coordinate cross-functional teams to ensure seamless lifecycle execution and risk mitigation.
• Build and scale customer advocacy by increasing reference ability and Net Promoter Score outcomes.

Connaissances

Executive stakeholder management

Customer success leadership

Strategic advisory

SaaS expertise

Formation

Bachelor's degree in technology or business

Outils

Salesforce

Gainsight

Description du poste

Genesys seeks a Customer Success Director to own strategic partnerships across a North America Central Region customer portfolio. You will lead executive engagements, drive adoption of AI-powered CX platforms, and shape renewal and expansion strategies to maximize customer value.

You will align cross-functional teams, translate complex tech into business value, and mentor teams to deliver measurable outcomes.