Director of Enterprise AI Customer Success

Tech Sales Jobs; Illinois; Remote; USD 129,000 - 226,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Telehealth coverage

Flexible schedules & Work from home

Career growth opportunities

Open PTO + 10 holidays

401(k) matching

Job summary

Genesys seeks a Customer Success Director to own enterprise accounts across North America. You will lead strategic partnerships, drive adoption of AI-powered CX solutions, and influence renewal and expansion strategies, collaborating with Sales, Professional Services and Onboarding teams.

You will act as a trusted advisor to executives, shaping transformation strategies and translating complex tech into clear business value, with measurable outcomes and revenue impact.

Qualifications

• Own a portfolio of enterprise customers and act as the primary strategic advisor to drive business outcomes
• Develop and execute Customer Success Plans that align objectives with KPIs and platform adoption
• Lead executive engagement through regular business reviews that track progress and align on future growth opportunities
• Drive adoption and utilization of Genesys solutions to strengthen retention and expand across accounts
• Identify expansion opportunities by aligning product capabilities to evolving customer needs
• Mitigate risk to protect recurring revenue and customer health
• Build customer advocacy and reference ability with stakeholders
• Collaborate with Sales, Professional Services, Renewals and Onboarding teams to ensure lifecycle excellence
• Translate technical capabilities into business value for executives

Responsibilities

• Own and drive strategic advisory for enterprise customers.
• Lead executive business reviews to demonstrate value and plan growth.
• Drive adoption and expansion of Genesys solutions across accounts.
• Collaborate cross-functionally to ensure lifecycle excellence.
• Identify and pursue expansion opportunities and risk mitigation.
• Elevate customer health and referenceability with stakeholders.

Skills

Executive engagement

Strategic partnerships

Data analysis

Cross-functional leadership

Customer success

Communication

Relationship building

Negotiation

Education

Bachelor’s degree in technology or business

Tools

Salesforce

Gainsight

Job description

Genesys seeks a Customer Success Director to own enterprise accounts across North America. You will lead strategic partnerships, drive adoption of AI-powered CX solutions, and influence renewal and expansion strategies, collaborating with Sales, Professional Services and Onboarding teams.

You will act as a trusted advisor to executives, shaping transformation strategies and translating complex tech into clear business value, with measurable outcomes and revenue impact.