AI-Driven Frontline Manager, Digital Marketing

Genpact LLC; Wilkes-Barre (Luzerne County); Hybrid; USD 34,000 - 43,000; Full time

Job summary

Genpact LLC is seeking a Front Line Manager for S&M - Digital Marketing who will oversee order processing, ERP data entry, and cross-functional coordination to support large-scale marketing initiatives. The role emphasizes accuracy, timely communication, and customer-centric service.

The position offers hybrid work in the United States and exposure to AI-powered marketing workflows, with opportunities to influence digital marketing operations and customer satisfaction.

Qualifications

• Bachelor's degrees in relevant fields such as Business Administration, Marketing, Communications or Sales.
• Masters in Marketing is preferred.
• Certifications in Digital Marketing are encouraged (e.g., DMI).

Responsibilities

• Check PO inflows from multiple sources and enter orders in ERP.
• Manage product allocation and ensure timely delivery notes.
• Coordinate with shipping, carriers and demand control for item availability.
• Provide real-time order status updates to customers.
• Deliver prompt, professional customer service to stakeholders.

Skills

Digital Marketing Analytics

Salesforce

Marketing Analytics

Communication Skills

Customer Service

Education

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in Marketing

Bachelor's in Sales

Master's in Marketing

Tools

Salesforce

Job description

Genpact LLC is seeking a Front Line Manager for S&M - Digital Marketing who will oversee order processing, ERP data entry, and cross-functional coordination to support large-scale marketing initiatives. The role emphasizes accuracy, timely communication, and customer-centric service.

The position offers hybrid work in the United States and exposure to AI-powered marketing workflows, with opportunities to influence digital marketing operations and customer satisfaction.