Digital Marketing Operations Lead (Order & Customer Success)

Genpact Ltd.; Barre (VT); Hybrid; USD 34,000 - 43,000; Full time

Job summary

Genpact Ltd. is seeking a Front Line Manager in S&M - Digital Marketing to lead AI-powered marketing initiatives and optimize order-to-cash processes.

You will coordinate with ERP, shipping, and carrier teams, ensuring timely order fulfillment and strong customer support while applying analytics to improve performance. The role requires a background in digital marketing analytics, Salesforce proficiency, and excellent communication in English.

Qualifications

• Bachelor's degrees as listed in qualifications.
• Certifications: Digital Marketing Professional - Digital Marketing Institute.
• Required skills include Digital Marketing Analytics and Salesforce.

Responsibilities

• Check PO inflow sources periodically (EDI, fax/email).
• Enter orders in ERP within target turnaround time.
• Proactively manage product allocation on orders.
• Coordinate with shipping, carrier, and demand control teams.
• Provide real-time order status to customers and resolve issues.

Skills

Digital Marketing Analytics

Marketing Analytics

Media And Communications

Salesforce

Sales Force Effectiveness

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Marketing

Bachelors - Sales

Masters - Marketing

Job description

Genpact Ltd. is seeking a Front Line Manager in S&M - Digital Marketing to lead AI-powered marketing initiatives and optimize order-to-cash processes.

You will coordinate with ERP, shipping, and carrier teams, ensuring timely order fulfillment and strong customer support while applying analytics to improve performance. The role requires a background in digital marketing analytics, Salesforce proficiency, and excellent communication in English.