Remote-First Enterprise Account Lead — AI-Driven Growth

ElevenLabs; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ElevenLabs, a remote-first AI research and product company, seeks an Enterprise Account Manager Lead to guide a team of experienced Account Managers across major customer segments. You will balance people leadership with strategic direction while delivering measurable value through post-sales excellence.

You will drive revenue outcomes, manage priority accounts, and champion AI-enabled workflows that scale across the enterprise portfolio. This is a high-impact, customer-centric leadership role.

Qualifications

• 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.
• 3+ years of direct people leadership experience managing senior AMs/CSMs.
• Deep AI fluency: you use AI tools in your daily workflow and lead a team through AI-driven change.
• Proven success in renewal, expansion, and NRR goals through strategic account management.
• Strong analytical and operational skills with data-driven decision making.

Responsibilities

• Lead, coach, and develop a high-performing Enterprise Account Management team, owning team quota performance and customer retention.
• Directly manage priority accounts, participate in key conversations, and model best-in-class practices.
• Drive revenue outcomes through cross-sells and expansion within the portfolio.
• Lead renewals, upsells, and adoption, embedding AI-powered workflows to scale impact.
• Set strategic direction for playbooks, segmentation, and enterprise post-sales motion as the business scales.
• Build executive relationships and advocate for customers in internal and external forums.

Skills

Enterprise accounts

Account management

Customer success

SaaS

People leadership

AI fluency

Renewals & expansions

Data analysis

Tools

Salesforce

Gong

Sigma

ElevenLabs

Job description

ElevenLabs, a remote-first AI research and product company, seeks an Enterprise Account Manager Lead to guide a team of experienced Account Managers across major customer segments. You will balance people leadership with strategic direction while delivering measurable value through post-sales excellence.

You will drive revenue outcomes, manage priority accounts, and champion AI-enabled workflows that scale across the enterprise portfolio. This is a high-impact, customer-centric leadership role.