Remote Senior Account Manager - Retention & Upsell Lead

Blacksmith Agency LLC; United States; Remote; USD 100,000 - 180,000; Full time

Job summary

Blacksmith Agency LLC is seeking a Senior Account Manager to own a book of recurring agency clients. This fully remote role serves marketing-led brands across the US and Canada, with the sales team bringing in new clients while you maintain and grow existing relationships.

You will drive retention, pursue upsells, and meet a seven-figure annual quota, working closely with strategists and delivery teams to present one clear voice to clients. Base plus commission, split 50/50.

Qualifications

• Must have agency account management experience with marketing/digital/advertising.
• Proven track record of retaining clients and expanding work with measurable numbers.
• Comfort with carrying a sales quota and negotiating expansions.

Responsibilities

• Own a book of recurring agency clients and ensure renewal and renewal health.
• Identify upsell opportunities and close expansions.
• Coordinate with strategists and delivery teams to present a unified voice to clients.

Skills

Agency account management

Client retention

Quota handling

Job description

Blacksmith Agency LLC is seeking a Senior Account Manager to own a book of recurring agency clients. This fully remote role serves marketing-led brands across the US and Canada, with the sales team bringing in new clients while you maintain and grow existing relationships.

You will drive retention, pursue upsells, and meet a seven-figure annual quota, working closely with strategists and delivery teams to present one clear voice to clients. Base plus commission, split 50/50.