Account Director (Remote) — Drive Retention & Upsells

Blacksmith Agency LLC; Cleveland (OH); Remote; USD 90,000 - 150,000; Full time

Job summary

Blacksmith Agency, a remote digital agency, is seeking an Account Director who will own an established book of recurring agency clients. You will retain relationships, renewals, and drive early warning signals when accounts drift.

You will also identify and sell upsells while meeting a seven-figure annual quota. You will work closely with strategists and the delivery team, ensuring clients hear one clear voice and receive coordinated, high-impact marketing support.

Qualifications

• Agency account management experience in marketing, digital or advertising
• Proven track record of retaining clients and selling more work with measurable numbers
• Comfort carrying a quota and managing revenue targets
• Clear, calm communication with senior client stakeholders

Responsibilities

• Retain across your book: relationship, renewal, early warning when an account drifts
• Upsells and expansion: identify next project inside each client and sell it
• Meet a seven-figure annual quota across retention and upsells
• Collaborate with strategists and delivery teams to present a single voice to the client

Skills

Account management

Client retention

Upsell selling

Quota management

Job description

Blacksmith Agency, a remote digital agency, is seeking an Account Director who will own an established book of recurring agency clients. You will retain relationships, renewals, and drive early warning signals when accounts drift.

You will also identify and sell upsells while meeting a seven-figure annual quota. You will work closely with strategists and the delivery team, ensuring clients hear one clear voice and receive coordinated, high-impact marketing support.