Remote After-Hours Scheduling Supervisor

Home Instead - We Care Senior Care, Inc; Green Bay (WI); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Schedule

Insurance (Health, Dental & Vision)

Paid Time Off

401(k) with Company Match

Orientation & Ongoing Training

Career Growth Opportunities

Job summary

Home Instead in Wisconsin is seeking an After-Hours Supervisor who will connect clients with compassionate care professionals to ensure quality care and satisfaction. You will use strong organizational and communication skills to create reliable client–care professional matches and support 24/7 coverage.

The role requires coordinating schedules, responding to call-offs, and logging activity in WellSky, with occasional overnight on-call shifts.

Qualifications

• Associate’s degree preferred or equivalent experience.
• Strong skills in Microsoft Word, Excel, and scheduling software.
• Ability to work independently with good judgment.
• Excellent written and verbal communication.
• Strong organizational and time management abilities.
• Proven problem solving, negotiation, and relationship-building skills.
• Reliable attendance and flexible when needed.

Responsibilities

• Coordinate schedules with focus on quality matches and seamless service.
• Place care professionals quickly in response to call-offs and gaps.
• Anticipate staffing needs and maintain smooth operations across shifts.
• Maintain home office presence for immediate responsiveness.
• Participate in occasional overnight on-call shifts.
• Build relationships with care professionals and clients through active listening.
• Provide guidance to care professionals on client care plans and policies.
• Coordinate introductions between new clients and care professionals.
• Manage schedules to minimize overtime and ensure policy compliance.
• Identify opportunities to improve service delivery and quality.

Skills

Microsoft Word

Excel

Scheduling software

Independent work

Communication

Organization

Problem solving

Negotiation

Relationship building

Time management

Education

Associate degree (preferred)

Tools

WellSky

Job description

Home Instead in Wisconsin is seeking an After-Hours Supervisor who will connect clients with compassionate care professionals to ensure quality care and satisfaction. You will use strong organizational and communication skills to create reliable client–care professional matches and support 24/7 coverage.

The role requires coordinating schedules, responding to call-offs, and logging activity in WellSky, with occasional overnight on-call shifts.