After-Hours & Weekend On-Call Specialist

Wellhaven Home Care; Irmo (SC); Remote; USD 25,000 - 36,000; Part time

Benefits offered by this job

Weekly pay

Paid orientation and training

Flexible remote work arrangement

Supportive leadership

Recognition and growth opportunities

Meaningful difference

Job summary

Wellhaven Home Care is seeking an After-Hours & Weekend On-Call Specialist to support clients and caregivers from home during assigned on-call hours. The role requires calm problem-solving, strong communication, and a compassionate approach to urgent needs.

You'll handle calls at odd hours, arrange caregiver coverage, and, when needed, provide hands-on non-medical care following individualized plans. This part-time, remote position offers weekly pay and training.

Qualifications

• Prior professional experience as a Caregiver, CNA, or PCA.
• Experience in home care scheduling, scheduling, customer service, or coordination.
• Reliable transportation and ability to travel to client homes when needed.
• Physically able to assist with personal care, mobility, and transfers.
• Reliable phone, internet access, and a quiet environment for handling calls.
• Strong organizational and communication skills.
• Ability to remain available and responsive throughout assigned on‑call shifts.
• CPR certification or willingness to obtain.
• High school diploma or equivalent.
• Familiarity with WellSky or RingCentral is a plus.

Responsibilities

• Answer and respond to incoming calls during assigned evenings, overnights, weekends, and holidays as scheduled.
• Manage caregiver call-outs, scheduling changes, and last-minute staffing needs.
• Coordinate replacement coverage to ensure continuity of care.
• Fill in for caregiver shifts when alternative coverage cannot be secured.
• Provide hands-on, non-medical personal care when covering client shifts, following individualized care plans.
• Deliver exceptional customer service with professionalism, patience, and compassion.
• Troubleshoot concerns, think independently, and elevate situations when appropriate.
• Accurately document calls, scheduling changes, and important updates.
• Communicate effectively with caregivers, clients, families, and management.
• Represent Wellhaven's commitment to dependable, compassionate, high-quality home care.

Skills

Caregiver experience

Scheduling experience

Customer service

Communication

CPR certification

Education

High school diploma or equivalent

Tools

WellSky

RingCentral

Job description

After-Hours & Weekend On-Call Specialist

Are You the Person Who Thrives When the Phone Rings?

Some people dread an after-hours phone call. Others jump at the opportunity to help, solve a problem, and make someone's day a little easier.

We're looking for the second kind of person!

At Wellhaven Home Care, we don't just support our clients, we support our caregivers. We know that when our team feels seen, heard, and valued, they can provide their very best care.

We're looking for a dependable, resourceful, and customer-focused After-Hours & Weekend On-Call Specialist who enjoys being involved, loves helping people, and can handle the unexpected with confidence and a positive attitude.

Our ideal candidate is someone who can answer a call at 2 a.m., calmly solve a problem, and fall right back to sleep!

This is a primarily REMOTE position, allowing you to work from the comfort of your home during assigned on-call hours. However, you must be willing and able to step in and provide hands‑on client care when caregiver coverage cannot be secured.

Why You'll Love Working With Wellhaven

• Award‑winning employer: Recognized 7 years in a row through BestofHomeCare.com

• Remote flexibility: Handle most responsibilities from home

• Weekly pay: Because financial peace of mind matters

• Paid training: Opportunities to continue learning and growing

• Supportive leadership: A compassionate management team that's always in your corner

• Team appreciation: Caregiver recognition and appreciation events

• Growth opportunities: Be part of a company that recognizes initiative and dedication

• Meaningful work: Make a difference for clients, families, and caregivers, even after regular business hours

Key Responsibilities

• Answer and respond to incoming calls from clients, families, and caregivers during assigned evenings, overnights, weekends, and holidays as scheduled

• Manage caregiver call‑outs, scheduling changes, and last‑minute staffing needs

• Coordinate replacement coverage to ensure continuity of care

• Fill in for caregiver shifts when alternative coverage cannot be secured

• Provide hands‑on, non‑medical personal care when covering client shifts, following individualized care plans

• Deliver exceptional customer service with professionalism, patience, and compassion

• Troubleshoot concerns, think independently, and elevate situations when appropriate

• Accurately document calls, scheduling changes, and important updates

• Communicate effectively with caregivers, clients, families, and management

• Represent Wellhaven's commitment to dependable, compassionate, high‑quality home care

You may be our perfect fit if:

• You genuinely enjoy talking on the phone and helping others

• You thrive on being involved and being the person others count on

• You can handle an unexpected late‑night call without getting flustered

• You're a natural problem‑solver who can think quickly and make sound decisions

• You have outstanding customer service and communication skills

• You're dependable, organized, and comfortable working independently

• You can balance compassion with professionalism and accountability

• You're comfortable using technology and learning scheduling and communication systems

• You're flexible and willing to provide direct client care when necessary

• You understand that excellent home care doesn't stop when the office closes

Requirements

• Prior professional experience as a Caregiver, CNA, or PCA required

• Experience in home care scheduling, staffing, customer service, or coordination preferred

• Reliable transportation and ability to travel to client homes when needed

• Physically able to assist with personal care, mobility, and transfers

• Reliable phone, internet access, and a quiet environment for handling calls

• Strong organizational and communication skills

• Ability to remain available and responsive throughout assigned on‑call shifts

• CPR certification or willingness to obtain

• High school diploma or equivalent

• Familiarity with WellSky or RingCentral is a plus

Position Details

Job Type: Part‑time / PRN, On‑Call

Location: Primarily REMOTE, with in‑person client care required when coverage cannot be secured

Schedule: Assigned after‑hours, overnight, weekend, and holiday rotations

Benefits:

• Flexible remote work arrangement

• Weekly pay

• Paid orientation and training

• Supportive and engaged leadership

• Recognition and growth opportunities

• Opportunity to make a meaningful difference

Wellhaven Home Care
7425 College Street, Irmo, SC 29063