After Hours Supervisor

Home Instead - We Care Senior Care, Inc; Green Bay (WI); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Schedule

Insurance (Health, Dental & Vision)

Paid Time Off

401(k) with Company Match

Orientation & Ongoing Training

Career Growth Opportunities

Job summary

Home Instead in Wisconsin is seeking an After-Hours Supervisor who will connect clients with compassionate care professionals to ensure quality care and satisfaction. You will use strong organizational and communication skills to create reliable client–care professional matches and support 24/7 coverage.

The role requires coordinating schedules, responding to call-offs, and logging activity in WellSky, with occasional overnight on-call shifts.

Qualifications

• Associate’s degree preferred or equivalent experience.
• Strong skills in Microsoft Word, Excel, and scheduling software.
• Ability to work independently with good judgment.
• Excellent written and verbal communication.
• Strong organizational and time management abilities.
• Proven problem solving, negotiation, and relationship-building skills.
• Reliable attendance and flexible when needed.

Responsibilities

• Coordinate schedules with focus on quality matches and seamless service.
• Place care professionals quickly in response to call-offs and gaps.
• Anticipate staffing needs and maintain smooth operations across shifts.
• Maintain home office presence for immediate responsiveness.
• Participate in occasional overnight on-call shifts.
• Build relationships with care professionals and clients through active listening.
• Provide guidance to care professionals on client care plans and policies.
• Coordinate introductions between new clients and care professionals.
• Manage schedules to minimize overtime and ensure policy compliance.
• Identify opportunities to improve service delivery and quality.

Skills

Microsoft Word

Excel

Scheduling software

Independent work

Communication

Organization

Problem solving

Negotiation

Relationship building

Time management

Education

Associate degree (preferred)

Tools

WellSky

Job description

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes. We are looking for compassionate and reliable caregivers to join our team as Care Professionals. If you want a career that allows you to live out your values and make a real difference—this is it.

At the heart of our culture is our core value: **Love (v.)**, defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do.

About the Role:

Join a team that makes a difference every day!!

As an After-Hours Supervisor, you’ll be at the heart of connecting clients with compassionate care professionals who can make a meaningful impact in their lives. You’ll use your organizational expertise, communication finesse, and problem‑solving skills to create exceptional client–care professional matches that ensure quality care and satisfaction for all.

Candidates must reside in Door, Brown, or Outagamie County to be considered for this remote position.

Schedule details (40 hours/week):

Friday 4:30p-10p

Sat. 6a-10p

Sun. 6a-10p

Mon. 6a-8:30a

Benefits

• Competitive Pay
• Flexible Schedule
• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Paid Orientation & Ongoing Training
• Career Growth Opportunities

Key Responsibilities:

• Coordinate Schedules: Manage the creation and maintenance of client and care professional schedules with a strong focus on quality matches and seamless service.
• Responsive Placement: Quickly and effectively place care professionals in response to call‑offs, schedule gaps, or evolving client needs.
• Proactive Planning: Anticipate staffing needs, address scheduling challenges before they arise, and maintain smooth operations across all shifts.
• Availability & Communication: Maintain a consistent home office presence to ensure immediate responsiveness to client and care professional needs.
• On‑Call Coverage: Participate in periodic overnight on‑call shifts to ensure 24/7 support and continuity of care.
• Relationship Management: Build positive relationships with care professionals and clients through active listening, thoughtful negotiation, and professional communication.
• Coaching & Support: Provide guidance to care professionals on interpreting client care plans, company policies, and service standards.
• Client Introductions: Coordinate introductions between new clients and care professionals, using discretion to foster trust and compatibility.
• Efficiency & Compliance: Strategically manage schedules to maintain service hours, minimize overtime, and ensure compliance with all company and client policies.
• Quality Assurance: Identify opportunities to enhance service delivery and follow through to maintain exceptional care standards.
• Accurate Documentation: Log all communications, schedule changes, and relevant activity within the Home Instead Operating System (WellSky).
• Transportation Coordination: Arrange transportation for care professionals as needed (e.g., Uber scheduling).
• Collaboration: Actively participate in team, administrative, and care professional meetings.
• Flexibility: Provide coverage for holidays, training sessions, and other assignments as needed.

Minimum Qualifications:

• Associate’s degree preferred, or equivalent professional experience.
• Strong computer skills with proficiency in Microsoft Word, Excel, and scheduling software.
• Demonstrated ability to work independently, exercise sound judgment, and maintain discretion.
• Exceptional communication and interpersonal skills—both written and verbal.
• Strong organizational and time management abilities, with meticulous attention to detail.
• Proven problem‑solving, negotiation, and relationship‑building skills.
• Positive, resilient, and adaptable with the ability to manage multiple priorities in a fast‑paced environment.
• Professional integrity, reliability, and a commitment to excellence.
• Regular, predictable attendance required.

Why Join Us?

At Home Instead, we don’t just fill schedules—we build relationships that enrich lives. You’ll be part of a supportive, mission-driven team dedicated to delivering exceptional care and compassion to our clients and care professionals alike.

We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.