Remote After-Hours Care Coordinator & On-Call HHA

Touching Hearts at Home of Southwest Boston; Canton (MA); Remote; USD 15,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Training & development

Wellness resources

Flexible schedule

Opportunity for advancement

Job summary

Touching Hearts at Home of SW Boston is seeking an After-Hours Scheduling Coordinator & On-Call Home Health Aide to support caregivers and clients outside of standard hours and on weekends. This dual role blends customer service with clerical duties and hands-on care when needed.

The ideal candidate has experience in an administrative role, comfort with scheduling software, and a passion for helping seniors stay safe and independent at home.

Qualifications

• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Personal or professional experience working as PCA/HHA/CNA.
• Proficient in scheduling software.
• Passion for helping seniors remain safe and independent wherever they call home.

Responsibilities

• Answer all phone calls outside of regular office hours (weekdays: 4:30pm-8:00am; weekends or holidays: 8:00am-8:00 am).
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
• Monitor our on-call email for any missed clock-ins / outs and voicemails – to be checked every 3 hours on weekends and 2 hours on weekends.
• Track all incoming calls, missed check-ins, and voicemails in the on-call log; responding to each as needed.
• Serve as jump and run caregiver in times where you are unable to fill shifts.
• Any other tasks requested by Touching Hearts Office Staff

Skills

Customer service

Administrative experience

PCA/HHA/CNA experience

Reliable transportation

Tools

Scheduling software

Job description

Touching Hearts at Home of SW Boston is seeking an After-Hours Scheduling Coordinator & On-Call Home Health Aide to support caregivers and clients outside of standard hours and on weekends. This dual role blends customer service with clerical duties and hands-on care when needed.

The ideal candidate has experience in an administrative role, comfort with scheduling software, and a passion for helping seniors stay safe and independent at home.