Office Administrative Coordinator

Servpro of Columbus, Jackson & Jennings Counties

Columbus (IN)

On-site

USD 38,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Paid training

Health benefits (if applicable)

Paid time off

Career advancement opportunities

Job summary

Restoration Company in Columbus, Indiana is seeking an organized Office Administrative Coordinator to be the main contact for customers, insurance representatives, adjusters, and internal teams. You will manage calls, document information, and route inquiries to the appropriate project manager, estimator, or production staff.

This role supports emergency restoration operations, including water damage, mold remediation, and fire damage.

Qualifications

High school diploma or equivalent required.
Experience in administrative, office management, customer service, insurance, or restoration industry preferred.
Excellent verbal and written communication skills.
Strong multitasking and organizational abilities.
Ability to remain calm and professional during emergency situations.
Proficient with Microsoft Office Suite and Salesforce.
Strong attention to detail and accuracy.
Ability to work independently and as part of a team.

Responsibilities

Answer and manage a high volume of incoming phone calls professionally and efficiently.
Serve as the first point of contact for customers, insurance representatives, field adjusters, and vendors.
Gather and document customer information accurately.
Route calls and inquiries to the appropriate project manager, estimator, production manager, or department.
Provide timely updates to customers regarding project status when appropriate.
Maintain a positive and professional attitude during emergency service situations.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Professional phone etiquette

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Salesforce

Job description

Office Administrative Coordinator

Company: Restoration Company

Employment Type: Full-Time

Location: Columbus, Indiana

Position Overview

A Fire and Water Restoration is seeking a highly organized, professional, and customer-focused Office Administrative Coordinator to join our growing team. This position serves as a critical point of contact for customers, insurance agencies, adjusters, and internal team members. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to confidently manage incoming calls while directing inquiries to the appropriate department or team member.

This role supports our emergency restoration and reconstruction operations involving water damage, flood remediation, mold remediation, fire and smoke damage restoration, and reconstruction services.

Key Responsibilities

Customer Service & Communication

Answer and manage a high volume of incoming phone calls professionally and efficiently.
Serve as the first point of contact for customers, insurance representatives, field adjusters, and vendors.
Gather and document customer information accurately.
Route calls and inquiries to the appropriate project manager, estimator, production manager, or department.
Provide timely updates to customers regarding project status when appropriate.
Maintain a positive and professional attitude during emergency service situations.

Insurance & Claims Coordination

Communicate with insurance companies, agents, and field adjusters regarding restoration projects.
Assist with claim-related documentation and correspondence.
Track claim information and maintain accurate records.
Coordinate communication between customers, adjusters, and team members.

Administrative Support

Perform data entry and maintain customer files within company management systems.
Schedule appointments, inspections, and project meetings.
Assist with job file management and document organization.
Prepare reports, correspondence, and other administrative documents as needed.
Monitor and respond to emails in a timely manner.
Maintain accurate records of customer interactions and project updates.

Team Coordination

Support project managers, estimators, and field personnel with administrative tasks.
Ensure information is communicated promptly to the correct team members.
Assist in coordinating emergency service dispatches.
Help maintain workflow efficiency between office staff and field crews.

Office Operations

Maintain organized filing systems, both electronic and physical.
Assist with general office duties and special projects.
Support daily office operations to ensure efficient business performance.
Uphold the company's commitment to exceptional customer service and professionalism.

Qualifications

High school diploma or equivalent required.
Previous administrative, office management, customer service, insurance, or restoration industry experience preferred.
Excellent verbal and written communication skills.
Strong multitasking and organizational abilities.
Ability to remain calm and professional during emergency situations.
Proficient with Microsoft Office Suite (Word, Excel, Outlook, and Salesforce).
Strong attention to detail and accuracy.
Ability to work independently and as part of a team.
Professional phone etiquette and customer service skills.

Preferred Experience

Insurance claims processing or coordination.
Restoration, construction, mitigation, or remediation industry experience.
Working with field adjusters and insurance carriers.
CRM, scheduling, or project management software.

What We're Looking For

The ideal candidate is a dependable professional who can confidently manage incoming communications, provide exceptional customer service, and ensure customers, insurance agencies, and adjusters are connected with the appropriate team members. This individual must be organized, proactive, and committed to helping customers through challenging situations with compassion and professionalism.

Benefits