Administrative Assistant

Restoration 1 of Mt Pocono; Olyphant (Lackawanna County); On-site; USD 32,400 - 39,600; Full time

Benefits offered by this job

Health benefits package

Paid time off

Performance bonuses

Opportunities for career growth

Job summary

Restoration 1 of Mt Pocono in Olyphant is looking for a dedicated Administrative Assistant. This full-time role supports customer service, scheduling, and offers substantial office assistance within a dynamic team.

The ideal candidate will have administrative experience, strong communication skills, and proficiency in MS Office and Xactimate. Competitive salary of $36,000 per year, along with benefits including health coverage and opportunities for growth in the restoration industry.

Qualifications

• Experience in administrative or office settings required, especially in restoration or construction.
• Proficiency in MS Office Suite and/or Google Workspace essential.
• Excellent communication and organizational skills are a must.

Responsibilities

• Answer and direct incoming calls and inquiries.
• Schedule appointments and confirm inspections.
• Maintain organized customer files and assist with billing.

Skills

Customer service skills

Communication skills

Organizational skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate’s degree or higher preferred

Tools

MS Office Suite

Google Workspace

Xactimate

Job description

Administrative Assistant

Location: Olyphant, PA

Reports to: President

Responsibilities

Customer Service & Communication

• Answer and direct incoming calls, emails, and online inquiries in a professional manner.
• Greet walk‑in customers and ensure they are assisted promptly.
• Communicate with customers regarding scheduling, project updates, and billing questions.
• Coordinate with insurance adjusters and property managers when required.

Scheduling & Job Coordination

• Schedule and confirm appointments for inspections, mitigation, and repairs.
• Dispatch technicians to job sites and adjust schedules as needed.
• Track project progress and provide updates to project managers and customers.
• Maintain an organized calendar of jobs, follow‑ups, and deadlines.

Administrative & Office Support

• Prepare, organize, and maintain customer files (digital and paper).
• Assist with estimates, invoices, and billing, including entering data into Xactimate or other platforms.
• Order and manage office and field supplies, ensuring technicians have needed materials.
• Assist with compliance paperwork and certifications (e.g., IICRC records, insurance documents).
• Handle confidential information with discretion.

Team Support

• Support hiring and onboarding processes by scheduling interviews and preparing new‑hire paperwork.
• Assist management with reporting, payroll preparation, and record‑keeping.
• Provide general support to technicians and project managers to keep jobs running smoothly.

Qualifications

• High school diploma or equivalent; associate’s degree or higher preferred.
• Previous administrative or office experience required (experience in restoration, construction, or related field a plus).
• Proficiency with MS Office Suite and/or Google Workspace; experience with Xactimate a strong advantage.
• Excellent communication and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Strong customer service skills and professional phone etiquette.
• High attention to detail and accuracy in data entry and scheduling.

Working Conditions

• Full‑time position, Monday–Friday (with occasional after‑hours support if jobs require).
• Office‑based, with regular communication to field staff and customers.
• Fast‑paced environment with shifting priorities based on emergency restoration needs.

Salary & Benefits

• Competitive hourly wage or salary based on experience.
• Health benefits package (medical, dental, vision) available soon.
• Paid time off, holidays, and potential performance bonuses.
• Opportunities for career growth in the restoration industry.
• Compensation: $36,000.00 per year