Remote Administrative Assistant - Entry Level

Jobsultant Solutions; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Equity compensation

Health care, including dental and vision

Flexible work location; co-working available

Job summary

A leading recruitment solutions provider is looking for a Remote Administrative Assistant to support their Contracting Lead. This entry-level position requires 40 hours of work from 9am-5pm CST/PST, focusing on providing exceptional customer service, handling calls, and ensuring agents have a pleasant onboarding experience. Ideal candidates are detail-oriented, self-starters with strong communication skills, and must be US Citizens or Permanent Residents. Equity compensation and health benefits are included.

Qualifications

• 1-3 years of experience working in customer service operations.
• Ability to work 40 hours from 9am-5pm CST/PST.
• Must be a US Citizen or Permanent Resident authorized to work in the US.

Responsibilities

• Handle inbound and outbound phone calls from Agents.
• Provide a pleasant onboarding experience for agents.
• Leverage customer service techniques to solve inquiries.

Skills

Excellent verbal and written communication skills

Customer service operations experience

Detail-oriented

Adaptability to new technologies

Self-starter

Job description

Remote Administrative Assistant - Entry Level

About the job Remote Administrative Assistant - Entry Level

Optimere is looking for an Administrative Assistant to support our Contracting Lead. The ideal candidate is someone who enjoys speaking with clients, creative problem solving and learning new skill sets, and genuinely loves helping people. You will report directly to the Contracting Lead.

[This job can be done anywhere in the U.S. on CST/PST as long as you don't need sponsorship.]

Key Responsibilities

• Handle inbound and outbound phone calls from Agents with a focus on providing an exceptional customer experience utilizing active listening and communication skills throughout the contracting process
• Place outbound calls to Agents to offer a smooth onboarding
• Leverage customer service techniques to troubleshoot any customer inquiries and ensure Agent's issues are resolved
• Ability to utilize a customer relationship management system and other software to effectively triage support requests from agents
• Provide a pleasant onboarding experience for agents
• Maintain a high level of punctuality by adhering to the company's attendance policy and demonstrate the ability to be flexible with scheduling
• Adheres to the core values and mission of Optimereand incorporate into daily decision making and initiatives

Qualifications & Skills

• Ability to work 40 hours from 9am-5pm CST/PST (required)
• 1-3 years of experience working in customer service operations
• 1-3 years of experience working with Medicare (optional)
• Excellent verbal and written communication skills
• Quickly adapts to new technologies, workflows, and troubleshooting technical issues
• Self-starter able to work independently without much supervision
• Extremely detail-oriented
• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• Flexible work location; co-working available

Equal Opportunities

Optimere is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Optimere does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable.

PLEASE NOTE: Optimere is unable to sponsor visas at this time. You must be a US Citizen or Permanent Resident authorized to work in the US.