Remote Accounts Resolution Specialist — Collections

Rippling, Inc.; United States; Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Fully Remote Position

Paid time off

Company holidays

Career growth opportunities

Exposure to wellness therapies

Job summary

Direct Meds is seeking a motivated Account Resolution Agent to support our growing telesales operations. This remote role focuses on contacting past due accounts, logging interactions in CRM, and navigating dialer systems to bring accounts current.

You will need strong English communication, the ability to multitask across multiple software platforms, and a drive to meet daily quotas while delivering excellent patient experiences.

Qualifications

• 40 hours per week (full-time)
• Strong multitasking and attention to detail
• Comfortable navigating multiple systems (CRM, dialer, patient portals)
• English verbal and written communication
• Ability to meet performance and productivity targets

Responsibilities

• Proactively call and message past due accounts to resolve and bring them to current status
• Resell the brand and customer experience, and positive feeling
• Handle administrative work to redo payment flows
• Accurately log all interactions in CRM and internal systems
• Navigate dialer systems (e.g., Five9) to manage outbound communication
• Maintain daily and weekly account resolution completion quotas
• Ensure all required documentation and notes are completed for each account resolved
• Collaborate with team leads and internal teams as needed

Skills

Strong multitasking

Attention to detail

English communication

CRM experience

Dialer experience

Technical proficiency

Meet performance targets

Tools

Five9

Zoho

CRM platforms

Job description

Direct Meds is seeking a motivated Account Resolution Agent to support our growing telesales operations. This remote role focuses on contacting past due accounts, logging interactions in CRM, and navigating dialer systems to bring accounts current.

You will need strong English communication, the ability to multitask across multiple software platforms, and a drive to meet daily quotas while delivering excellent patient experiences.