Remote Medical Billing & Collections Specialist

Talentify; Westmont (IL); Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision benefits

Paid holidays

Job summary

Talentify is seeking a Remote Customer Service Representative to contact patients by phone and collect payments on medical bills on behalf of our clients. This role operates in a fast-paced call center environment and emphasizes professional communication and accurate information delivery.

You will negotiate payments, set up payment plans, and work with team leads to resolve disputes while ensuring patient satisfaction and adherence to policies and procedures.

Qualifications

• Customer service experience preferred.
• Prior medical billing or healthcare revenue cycle experience strongly preferred.
• High school diploma or GED required.
• One to two years of college preferred.

Responsibilities

• Provide exceptional patient service in the name of the client.
• Contact patients by telephone to collect payment on medical bills.
• Communicates accurate information to patients in a clear, concise and professional manner.
• Review patient accounts and document patients' interaction and feedback.
• Negotiates appropriate and reasonable payments with customers.
• Sets up patient payments via check, electronic transfer or credit card.
• Responsible for understanding and complying with all policies and procedures.
• Meets or exceeds established goals.
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction.
• All other duties as assigned by management.

Skills

Customer focus

Communication proficiency

Confidentiality/Integrity

Teamwork orientation

Basic computer skills

Education

High school diploma or GED

1–2 years of college

Job description

Talentify is seeking a Remote Customer Service Representative to contact patients by phone and collect payments on medical bills on behalf of our clients. This role operates in a fast-paced call center environment and emphasizes professional communication and accurate information delivery.

You will negotiate payments, set up payment plans, and work with team leads to resolve disputes while ensuring patient satisfaction and adherence to policies and procedures.