Call Center Account Service Representative

L0105 Lithia Home Office; United States; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

PTO 80 hours

Disability Insurance

Life Insurance

401(k)

Employee Stock Purchase Plan

Learning Center

Vehicle Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking an Account Service Representative for its Shared Services Call Center. This remote role supports customers with account inquiries, policy information, cancellations, and documentation while ensuring records are accurate.

The position operates in PST hours, handling high-volume calls, documenting interactions, and collaborating with the team to meet business goals. Remote experience and MS Office proficiency are valued.

Qualifications

• Experience in customer service or call center environments.
• Strong data-entry and computer navigation skills across multiple systems.
• Excellent communication, organization and listening abilities.

Responsibilities

• Answer inbound customer calls in a fast-paced call center.
• Assist customers with account inquiries, policy questions, and service requests.
• Explain policy terms, coverage details, and cancellation processes clearly.
• Process documentation and maintain accurate account records.
• Make outbound follow-up calls to resolve questions and requests.

Skills

Customer service

Data entry

Remote work

Microsoft Office

Education

High School diploma or equivalent

Tools

Excel

Word

Job description

Dealership: L0105 Lithia Home Office Lithia & Driveway | Account Service Representative

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

We're looking for an Account Service Representative to join our Shared Services Call Center team. In this role, you'll serve as a trusted resource for customers by providing timely support, clear guidance, and a positive experience with every interaction. You'll assist customers with account-related questions, policy information, cancellations, and documentation needs while ensuring customer records remain accurate and up to date.

Location: Remote (PST work hours)

Compensation Range: $19.25 – $28.85/hr, with a starting range of $20.00 – $20.50/hr. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Answer inbound customer calls in a fast-paced, high-volume call center environment.
• Support customers with account inquiries, policy questions, and service requests.
• Explain policy terms, coverage details, and cancellation processes in a clear and professional manner.
• Process customer documentation and maintain accurate account records.
• Make outbound follow-up calls to resolve customer questions and requests.
• Document customer interactions accurately using internal systems.
• Collaborate with team members to deliver exceptional customer service and support business goals.

What You'll Bring

• Experience working in a remote environment and managing responsibilities independently.
• Customer service or call center experience, preferably in an accounting, financial services, insurance, or other detail-oriented environment.
• Strong data entry and computer navigation skills, with the ability to work across multiple systems simultaneously.
• Ability to confidently interpret information, solve problems, and provide clear, accurate resolutions to customer inquiries.
• Proficiency with Microsoft Office applications, including Excel, Word, and Windows-based systems.
• Excellent communication, organization, and active listening skills, with a strong attention to detail and sense of urgency.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required.

We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.

With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!