Remote Accounts Receivable Specialist - Collections

Lithia-Home-Office; Medford (OR); Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Job summary

Lithia Home Office is seeking a detail-oriented Accounts Receivable (AR) Representative to manage collections for service and parts customers. You will own a portfolio, drive timely collections, and deliver an exceptional customer experience.

This remote role requires strong communication (100+ emails daily, 50 outbound calls daily) and proficiency in Excel, SharePoint, and AR platforms, with a focus on accuracy and process improvements.

Qualifications

• 1+ years of Accounts Receivable, collections, customer service, or related accounting experience.
• Experience in a fully remote environment.
• Strong Excel skills and familiarity with SharePoint and AR platforms.

Responsibilities

• Manage and prioritize a high-volume AR portfolio across a large customer base.
• Communicate with customers through 100+ emails per day and a minimum of 50 outbound calls daily.
• Drive payment collection while maintaining a strong customer experience.
• Handle inbound AR-related calls and billing inquiries with professionalism and urgency.
• Analyze customer communications and proactively address key issues to reduce repeat contact and back-and-forth.
• Research and resolve service and parts billing discrepancies.
• Interpret and communicate third-party data exchanges clearly and effectively to customers.
• Maintain accurate records, reporting, and system updates (including Excel-based tracking).
• Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflows.
• Respond to both internal and external inquiries within established service-level timelines.

Skills

Accounts Receivable

Collections

Customer service

Excel

Education

High School diploma or equivalent

Tools

SharePoint

AR Platforms

Job description

Lithia Home Office is seeking a detail-oriented Accounts Receivable (AR) Representative to manage collections for service and parts customers. You will own a portfolio, drive timely collections, and deliver an exceptional customer experience.

This remote role requires strong communication (100+ emails daily, 50 outbound calls daily) and proficiency in Excel, SharePoint, and AR platforms, with a focus on accuracy and process improvements.