Remote Contact Center Admin: Contracts & Billing

Remote Jobs; United States; Remote; USD 26,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays

PTO:80 hours front-loaded on day 1

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a detail-oriented Contact Center Administrator to handle activations and cancellations of service contracts, reconcile statements, and process inter-company billing. The role requires strong communication and organizational skills, plus basic accounting know-how.

You will work with field stores and Support Services, handling inquiries and maintaining accurate records while contributing to a positive customer experience.

Qualifications

• High school diploma or equivalent required.
• Ability to process activations/cancellations accurately.
• Experience with data entry, reporting, and basic accounting concepts.

Responsibilities

• Process activations and cancellations of service contracts.
• Reconcile store bank statements.
• Process inter-company billing for field stores.
• Research customer inquiries regarding activations/cancellations and correct as needed.
• Perform other duties and special projects as assigned.

Skills

Attention to detail

Clear communication

Organizational skills

Accounting basics

Excel data entry/reporting

ADP/Fabsoft familiarity

Team oriented

Customer service

Education

High school diploma or equivalent

Tools

Excel

ADP

Fabsoft

Job description

Lithia & Driveway is seeking a detail-oriented Contact Center Administrator to handle activations and cancellations of service contracts, reconcile statements, and process inter-company billing. The role requires strong communication and organizational skills, plus basic accounting know-how.

You will work with field stores and Support Services, handling inquiries and maintaining accurate records while contributing to a positive customer experience.