Remote Account Solutions Specialist - Auto Financing

creditacceptance; Arizona; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Work from home

Medical, Dental, Vision

Paid training

Paid time off and holidays

401k with employer match

Tuition reimbursement

Growth opportunities

Job summary

Credit Acceptance is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will work remotely, handle calls, and craft solutions to bring accounts current.

The role includes a competitive hourly wage with an uncapped monthly bonus and regular pay increases based on performance. The position emphasizes high school education, reliable internet, and strong customer service skills.

Qualifications

• Must have a High School Diploma.
• High speed internet connection with a minimum of 15 Mbps download speed.
• Nice to have: previous customer service and/or collection experience in a call center.
• Nice to have: experience in the finance or automotive industry.
• Nice to have: experience in roles requiring strong persuasive skills.

Responsibilities

• Create solutions to help customers catch up on payments and become current when possible.
• Assist customers with options to cancel or stop repossession.
• Handle phone calls (inbound and outbound) using our call system.
• Maintain customer contact information and set up promises to bring accounts current or prevent repossessions.

Skills

High speed internet

Customer service experience

Automotive/finance industry experience

Persuasive communication

Education

High School Diploma

Job description

Credit Acceptance is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will work remotely, handle calls, and craft solutions to bring accounts current.

The role includes a competitive hourly wage with an uncapped monthly bonus and regular pay increases based on performance. The position emphasizes high school education, reliable internet, and strong customer service skills.