Remote Account Manager - Software Onboarding & Training

Double A Solutions LLC; Toledo (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Disability insurance

PTO

Job summary

Double A Solutions LLC in Toledo, Ohio is seeking a full-time Account Manager for our Janitorial Manager product. You will onboard new customers, set up accounts, train admins and end-users, and monitor usage to maximize adoption and satisfaction.

The role requires 3+ years in technical support and software implementation, 10% travel, and local Toledo residency. This position offers hybrid work options and a comprehensive benefits package.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Local to Toledo, OH.
• Willingness to travel ~10%.
• 3+ years in technical support and software implementation.

Responsibilities

• Set up new customer accounts and manage onboarding.
• Onboard customers and train them to use our software.
• Provide training to system administrators and end-users.
• Re-onboard low usage customers and drive adoption.
• Monitor account usage for admins and end-users.

Skills

Account management

Customer onboarding

Training

Problem-solving

Team collaboration

Microsoft Office

Mobile app troubleshooting

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Double A Solutions LLC in Toledo, Ohio is seeking a full-time Account Manager for our Janitorial Manager product. You will onboard new customers, set up accounts, train admins and end-users, and monitor usage to maximize adoption and satisfaction.

The role requires 3+ years in technical support and software implementation, 10% travel, and local Toledo residency. This position offers hybrid work options and a comprehensive benefits package.