Account Manager

Double A Solutions LLC; Toledo (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Disability insurance

PTO

Job summary

Double A Solutions LLC in Toledo, Ohio is seeking a full-time Account Manager for our Janitorial Manager product. You will onboard new customers, set up accounts, train admins and end-users, and monitor usage to maximize adoption and satisfaction.

The role requires 3+ years in technical support and software implementation, 10% travel, and local Toledo residency. This position offers hybrid work options and a comprehensive benefits package.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Local to Toledo, OH.
• Willingness to travel ~10%.
• 3+ years in technical support and software implementation.

Responsibilities

• Set up new customer accounts and manage onboarding.
• Onboard customers and train them to use our software.
• Provide training to system administrators and end-users.
• Re-onboard low usage customers and drive adoption.
• Monitor account usage for admins and end-users.

Skills

Account management

Customer onboarding

Training

Problem-solving

Team collaboration

Microsoft Office

Mobile app troubleshooting

Education

Bachelor's degree

Tools

Microsoft Office

Job description

ABOUT US

Double A Solutions in Toledo, Ohio is a fun-loving and dynamic company that is passionate about making a difference in the world through innovative solutions. Our team is made up of bright, creative, and driven individuals who love what they do and are dedicated to making a positive impact in their communities.

At Double A Solutions, we believe that work should be enjoyable and fulfilling. That's why we foster a supportive, collaborative, and inclusive work environment where our employees can flourish and reach their full potential. We offer a flexible work schedule, competitive salary, and a range of benefits to ensure that our employees are taken care of and can enjoy a healthy work-life balance.

We are always on the lookout for new talent to join our team and help us continue to grow and make an impact. If you're looking for a company that values its employees and provides a fun, dynamic, and challenging work environment, then Double A Solutions is the place for you. We welcome applicants from all backgrounds and disciplines and are committed to creating a diverse and inclusive workplace.

Learn more about us and our products here: https://www.doubleasolutions.net/portfolio/

THE POSITION:

We are looking for a full-time Account Manager for our Janitorial Manager product. An effective Account Manager has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers by:

• Setting up new customer accounts
• On-boarding new customers and teaching them how to use our software to optimize their business
• Providing training to system administrators and end-users
• Re-onboarding low usage customers
• Monitoring account for admin and end-user usage
  

WHY SHOULD YOU APPLY?

• Comprehensive benefits package, including medical, dental, vision, 401K, disability insurance, PTO and more
• A fantastic work culture that has values you can stand behind
• Opportunities for growth, both personal and professional
• Work for a company where you are more than just a number
• Work from home and hybrid options!
  

PREFERRED REQUIREMENTS

• Bachelors degree in relevant field or equivalent work experience
• Local to Toledo, OH
• 10% travel
• Mobile app troubleshooting skills
• 3 years of technical support and software implementation experience
• 1+ years of experience using Microsoft Office products
  • MS Office intermediate level

Essential Requirement: Work Authorization

Double A Solutions does not offer visa sponsorship for this position. Applicants must be currently authorized to work in the United States and must maintain that authorization throughout employment.

Double A Solutions is an equal opportunity employer. We prohibit discrimination, harassment, and retaliation based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, ancestry, citizenship status, age (40 and older), disability, genetic information, military status, protected veteran status, or any other characteristic protected by federal, state, or local law.

https://civ.ohio.gov/decisions-and-publications/informational-brochures/1-know-your-rights

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Double A Solutions participates in E-Verify. If hired, you will complete Form I-9 and present documents of your choice that establish identity and employment authorization.

https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents