Remote Account Manager - SaaS Renewals & Cyber Risk

UpGuard; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Monthly Lifestyle subsidy

WFH set-up allowance

Learning & Development allowance

Annual leave & UpGuardian leave days

Parental Leave

Personal Leave

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Job summary

UpGuard is seeking an Account Manager to focus on renewals and expansion within our key SaaS accounts. You will own renewal cycles, drive revenue retention, and collaborate with Sales, Customer Success and Marketing to identify growth opportunities.

The ideal candidate has commercial SaaS renewals experience and a solid understanding of cyber security and TPRM. This role supports remote work with global collaboration.

Qualifications

• Commercial Experience: Previous experience as an Account Manager or in a similar commercial role, with a strong track record in SaaS renewals and revenue growth.
• Cyber Security Knowledge: A solid understanding of the cyber security landscape, particularly in Third-Party Risk Management (TPRM).
• Negotiation Skills: Proven ability to negotiate contracts and renewals, balancing client needs with company goals.
• Strategic Mindset: Ability to think strategically about account growth, identifying opportunities for expansion and mitigating potential risks.
• Data-driven: Proficient in using data to drive decisions, with a focus on metrics that impact renewals and revenue growth.
• Collaboration: Ability to work effectively with cross-functional teams to drive account success.
• We’re looking for someone who’s not just comfortable with change, but curious about it— especially when it comes to adopting AI tools that can enhance how we work

Responsibilities

• Drive Renewals: Take ownership of the renewal process for a portfolio of key accounts, ensuring timely and successful contract renewals.
• Revenue Retention: Implement strategies to safeguard existing revenue, proactively identifying risks and addressing them before they impact the business.
• Revenue Expansion: Collaborate with sales teams to identify upsell and cross-sell opportunities within your accounts, contributing to overall revenue growth.
• Contract Negotiation: Lead negotiations for renewals and expansions, working closely with legal and finance teams to structure favorable agreements.
• Market Insights: Stay informed about industry trends, competitive landscape, and client needs to offer informed recommendations that drive client value and satisfaction.
• Collaboration: Partner with sales, customer success, and marketing teams to align on account strategies and ensure a cohesive approach to client growth.
• Reporting & Metrics: Track and report on renewal rates, upsell success, and overall account health, using data to inform decision-making and strategy adjustments.

Skills

Commercial Experience

SaaS renewals

Cyber Security Knowledge

Negotiation Skills

Strategic Mindset

Data-driven

Collaboration

AI tools adoption

Job description

UpGuard is seeking an Account Manager to focus on renewals and expansion within our key SaaS accounts. You will own renewal cycles, drive revenue retention, and collaborate with Sales, Customer Success and Marketing to identify growth opportunities.

The ideal candidate has commercial SaaS renewals experience and a solid understanding of cyber security and TPRM. This role supports remote work with global collaboration.