Remote Account Manager — Client Services & Growth

underscoremarketing; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Underscore Marketing is seeking an Account Manager in the United States (Remote) to support daily client management and ensure high-quality execution of agency deliverables. You will work with the Account Lead/Director and PM to translate client priorities into clear direction for internal teams and maintain strong client relationships.

You will help plan and execute media and marketing deliverables, review materials for accuracy, and monitor budgets and timelines to keep work on track.

Qualifications

• Bachelor's degree from a four-year college or university, degree or concentration in marketing, communications, business, or advertising preferred; or equivalent combination of education and experience.
• 2–3 years of experience in a digital advertising, media, or marketing environment.
• Experience managing day-to-day client communications and project workflows.
• Strong organizational and coordination skills; comfortable juggling multiple workstreams.
• Foundational understanding of scopes, budgets, and financial tracking.
• Clear, professional communicator (written and verbal).
• Collaborative mindset with the ability to work effectively across disciplines.

Responsibilities

• Serve as a primary point of contact for routine client needs and questions.
• Support preparation of materials for client-facing meetings.
• Partner with PM to communicate client-facing status updates and follow-ups, using PM-owned timelines, project plans, and delivery inputs.
• Ensure client requests and priorities are documented clearly and routed to the right internal partners.
• Maintain consistent follow-up and clear communication to reinforce reliability and transparency.
• Collaborate with Project Management to maintain accurate scopes, timelines, and deliverables.
• Partner with PM to understand project status, client priorities, and delivery risks, ensuring client communications and follow-ups are accurate and timely.
• Flag risks early and support the Account Lead/Director in issue-resolution.
• Support the planning and execution of media and marketing deliverables.
• Review materials (presentations, briefs, reports) for accuracy and client alignment.
• Coordinate cross-functional input (Strategy, Media Activation, Ad Ops & Data Technology (AdOps), into cohesive deliverables.
• Develop a strong understanding of client businesses, categories, competitive landscape, and key marketing KPIs.
• Build rapport with day-to-day client contacts through responsiveness and reliability.
• Support the Account Lead/Director in preparing materials for more senior-level discussions.
• Help maintain strong agency–client communication by ensuring transparency and consistent updates.
• Ensure deliverables reflect the client’s objectives, prior feedback, and brand standards.
• Partner with PM to maintain internal workflow discipline and team alignment.
• Uphold agency processes (SOPs, documentation, versioning, meeting notes, recaps).
• Support client-facing financial administration, including estimate/fee request coordination, scope context, and forecasting inputs, in partnership with PM and Finance.
• Coordinate with PM and Media to monitor pacing, resourcing, and billing checkpoints.
• Support the Account Lead/Director in compiling materials for QBRs or financial reviews.
• Monitor client business trends, competitive activity, and campaign performance.
• Surface observations or potential opportunities to the Account Lead/Director.
• Support drafting POVs or light strategic input when appropriate.

Skills

Client communication

Project coordination

Financial tracking

Cross-functional collaboration

Organizational skills

Professional writing

Education

Bachelor's degree in marketing, communications, business, or advertising

Job description

Underscore Marketing is seeking an Account Manager in the United States (Remote) to support daily client management and ensure high-quality execution of agency deliverables. You will work with the Account Lead/Director and PM to translate client priorities into clear direction for internal teams and maintain strong client relationships.

You will help plan and execute media and marketing deliverables, review materials for accuracy, and monitor budgets and timelines to keep work on track.