Remote Account Manager - Health Claims Analytics

Compliance Holdings; Iowa Center (IA); Remote; USD 60,000 - 90,000; Full time

Job summary

Lumelight is seeking an Account Manager-Claims Reporting to serve as the primary contact for clients using our health insurance analytics platform. You will resolve inquiries, ensure accurate data, and support workflows involving PHI with HIPAA-compliant practices.

The role requires about 2+ years CRM experience, strong Excel and Outlook skills, and the ability to lead meetings and projects. This is a remote role available in Lumelight-approved states, with standard 40-hour work weeks.

Qualifications

• 2+ years of experience using CRM systems for customer ticket management.
• Strong communication skills that build rapport with customers and colleagues.
• Advanced knowledge of Microsoft Excel for data validation and pivot charts.
• Experience using Microsoft Outlook for email management and scheduling.
• Ability to lead meetings and inspire confidence in customers.
• Minimum 3 years of administrative or client management experience.

Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform.
• Support customer questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting.
• Support customer workflows that require pulling and securely delivering Lumelight data.
• Lead software testing of Lumelight system through specified scenarios during releases.
• Lead projects - facilitating communication for customers who are adding groups to Lumelight.
• QA newly implemented groups comparing customer data against Lumelight data post setup.
• Provide Subject Matter Expertise to the team in analytics or health insurance knowledge.
• Time management enabling candidates to manage questions from multiple sources while maintaining quick resolution.

Skills

CRM experience

Effective communication

Meeting leadership

Time management

Excel data validation

Pivot charts

Macros in Excel

Relationship building

Tools

SFDC

HubSpot

Zoho

Microsoft Excel

Microsoft Outlook

PowerPoint

Video conferencing

Job description

Lumelight is seeking an Account Manager-Claims Reporting to serve as the primary contact for clients using our health insurance analytics platform. You will resolve inquiries, ensure accurate data, and support workflows involving PHI with HIPAA-compliant practices.

The role requires about 2+ years CRM experience, strong Excel and Outlook skills, and the ability to lead meetings and projects. This is a remote role available in Lumelight-approved states, with standard 40-hour work weeks.