Remote Account Manager - Freight SaaS & Growth

Transfix; Massachusetts; Remote; USD 80,000 - 130,000; Full time

Benefits offered by this job

Remote-first

Equity

Health, dental & vision premiums paid

Job summary

Transfix, a remote-first logistics SaaS company, seeks an Account Manager to own a portfolio of freight brokerage customers after the sale. You will guide onboarding, drive adoption, manage renewals, and grow accounts while representing the voice of the customer to product and engineering teams.

You will lead quarterly business reviews, train users across brokers and pricing teams, and collaborate with marketing to develop case studies. Travel up to 10% may be required.

Qualifications

• 3+ years of experience in account management, customer success, or sales at a B2B SaaS company.
• Strong retention ability and track record of growing accounts.
• Knowledge of freight brokerage or logistics preferred.

Responsibilities

• Own a book of freight brokerage customers as the post-sale trusted advisor.
• Lead onboarding and implementation with cross-functional teams to realize value quickly.
• Drive adoption by training key users and sharing best practices for pricing and automation.
• Track account health and intervene when at-risk, with quarterly ROI-focused reviews.
• Manage renewals and identify expansion opportunities across users/offices/products.
• Bring customer feedback to product/engineering to shape the roadmap.
• Collaborate with product support to resolve issues and maintain clear communication.
• Maintain accurate account records and renewal forecasts in HubSpot.
• Support marketing with case studies, testimonials, and reference programs.

Skills

Account management

Customer success

Sales

Renewals

Tools

HubSpot

Salesforce

Job description

Transfix, a remote-first logistics SaaS company, seeks an Account Manager to own a portfolio of freight brokerage customers after the sale. You will guide onboarding, drive adoption, manage renewals, and grow accounts while representing the voice of the customer to product and engineering teams.

You will lead quarterly business reviews, train users across brokers and pricing teams, and collaborate with marketing to develop case studies. Travel up to 10% may be required.