Remote Account Manager - Cyber Risk & Data Solutions

Archer; Chicago (IL); Remote; USD 53,000 - 88,000; Full time

Job summary

TransUnion LLC seeks an Account Manager to deliver exceptional experiences for partners and customers through the client lifecycle, from onboarding to growth. You will collaborate with clients and internal teams to align on timelines, requirements, and outcomes, ensuring successful adoption of identity protection and related solutions.

You will manage onboarding for small to mid-sized clients, drive renewals, and generate insights using CRM tools to uncover growth opportunities across accounts.

Qualifications

• Minimum 2 years work experience in client management, project management or similar.
• Strong communication, presentation, and relationship-building skills with the ability to engage stakeholders, analyze customer needs, and build trusted partnerships across client organizations and internal teams.
• Highly organized, detail-oriented, and self-motivated professional capable of managing multiple priorities, working independently, and effectively navigating ambiguity.
• Flexible and adaptable working style with the ability to collaborate across time zones and travel up to 20% as needed.
• Experience within the insurance industry, preferably focused on Cyber Insurance, Data Breach, or Personal Cyber solutions.
• Proficiency with Salesforce CRM; bilingual Spanish language skills are a plus.

Responsibilities

• Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to drive client satisfaction, retention, and long-term contract renewals.
• Serve as the primary client contact for implementation projects, managing end-to-end onboarding activities for small to mid-sized clients while ensuring successful delivery against project timelines and objectives.
• Collaborate cross-functionally with internal stakeholders to coordinate implementation requirements, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
• Execute key account management responsibilities, including client reporting, contract administration, quarterly business reviews, process documentation, and development of client-facing materials such as training presentations and implementation guides.
• Leverage CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and deliver actionable insights that enhance client success and business outcomes.

Skills

Client management

Project management

Communication

Relationship-building

Organization

Travel readiness

Salesforce CRM

Spanish (bilingual)

Tools

Salesforce CRM

Job description

TransUnion LLC seeks an Account Manager to deliver exceptional experiences for partners and customers through the client lifecycle, from onboarding to growth. You will collaborate with clients and internal teams to align on timelines, requirements, and outcomes, ensuring successful adoption of identity protection and related solutions.

You will manage onboarding for small to mid-sized clients, drive renewals, and generate insights using CRM tools to uncover growth opportunities across accounts.