Remote Account Manager — Growth & Onboarding Lead

TransUnion LLC; New York (NY); Teletrabalho; USD 53 000 - 88 000; Tempo integral

Resumo da oferta

TransUnion LLC is seeking an Account Manager to deliver exceptional experiences for partners and their customers from onboarding through ongoing growth and renewal. This remote role reports to the Sales VP and may require occasional in-person attendance at events.

The role emphasizes building client relationships, managing implementation projects, and driving revenue growth across identity protection, cyber risk, data breach, and insurance-related solutions. Travel up to 20% is possible.

Qualificações

• Minimum 2 years in client management or project management.
• Strong communication and relationship-building skills.
• Highly organized and able to manage multiple priorities.
• Willingness to travel up to 20%.
• Insurance or Cyber/Personal cyber experience is a plus.

Responsabilidades

• Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to drive client satisfaction, retention, and long-term contract renewals.
• Serve as the primary client contact for implementation projects, managing end-to-end onboarding activities for small to mid-sized clients while ensuring successful delivery against project timelines and objectives.
• Collaborate cross-functionally with internal stakeholders to coordinate implementation requirements, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
• Execute key account management responsibilities, including client reporting, contract administration, quarterly business reviews, process documentation, and development of client-facing materials such as training presentations and implementation guides.
• Leverage CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and deliver actionable insights that enhance client success and business outcomes.

Conhecimentos

Client management

Project management

Communication

Relationship-building

Time management

Spanish (bilingual)

Ferramentas

Salesforce CRM

Descrição da oferta de emprego

TransUnion LLC is seeking an Account Manager to deliver exceptional experiences for partners and their customers from onboarding through ongoing growth and renewal. This remote role reports to the Sales VP and may require occasional in-person attendance at events.

The role emphasizes building client relationships, managing implementation projects, and driving revenue growth across identity protection, cyber risk, data breach, and insurance-related solutions. Travel up to 20% is possible.