Remote Account Manager: Client Growth & Engagement

PeopleJoy; United States; Remote; USD 57,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

401k

short-term disability

long-term disability

life insurance

Job summary

PeopleJoy is hiring an Account Manager to lead a portfolio of client relationships in a fully remote role across the United States. You will partner with the Head of Customer Success to design account strategies, expand borrower participation, and ensure clients receive lasting value from our education assistance benefits.

You will drive renewals, upsell opportunities, and cross-functional collaboration with product, sales, and support to advocate for clients and deliver measurable outcomes for

Qualifications

• You've successfully managed a portfolio of client accounts in B2B SaaS, HR tech, or financial services.
• You're resourceful and deliver results with limited resources.
• Excellent communication with HR leaders, benefits teams, executives, and colleagues.
• You’ve introduced processes or playbooks that improved account management at scale.
• You're data-driven and use engagement metrics to shape client strategy.
• You empathize with borrowers and prioritize a positive client experience.
• You can balance competing client needs across multiple accounts.

Responsibilities

• Own the client relationship for a portfolio of accounts.
• Learn client goals and ensure our offering delivers real value.
• Lead new client launches with the product team for smooth onboarding.
• Drive engagement and promote program adoption among employees.
• Track adoption, engagement, and satisfaction, and conduct business reviews.
• Grow and retain accounts through renewals and expansion.
• Be the voice of the client to internal teams and stay ahead of policy changes.
• Coordinate across internal teams to resolve questions and prevent issues.

Skills

Portfolio management

Client relations

Communication

Process improvement

Data-driven

Empathy

Tools

Salesforce

CRM systems

Job description

PeopleJoy is hiring an Account Manager to lead a portfolio of client relationships in a fully remote role across the United States. You will partner with the Head of Customer Success to design account strategies, expand borrower participation, and ensure clients receive lasting value from our education assistance benefits.

You will drive renewals, upsell opportunities, and cross-functional collaboration with product, sales, and support to advocate for clients and deliver measurable outcomes for