Remote Account Manager - Apparel & Merch Sales

CRIT Apparel; United States; Remote; USD 30,000 - 52,000; Full time

Job summary

Crit Apparel is seeking a motivated Account Manager to handle customer relationships, move opportunities through quoting, design, ordering, production and delivery, and grow revenue across new and existing accounts. This is a remote, commission-driven role with a base hourly wage plus earning potential based on sales performance.

The role blends sales, customer service, project coordination, and account growth.

Qualifications

• Comfortable communicating with customers by email, phone, video call, and messaging.
• Organized and capable of managing multiple customers and orders simultaneously.
• Persistent with follow-up without being overly aggressive.
• Comfortable discussing pricing and asking customers to move forward with an order.
• Able to clearly document customer requests for designers and production staff.
• Detail-oriented when handling quantities, product specifications, deadlines, and customer requirements.
• Self-directed and able to remain productive in a remote environment.
• Motivated by measurable goals and commission-based compensation.
• Comfortable learning new software and internal systems.
• Interested in apparel, sports, esports, merchandise, branding, or related industries.

Responsibilities

• Serve as a primary point of contact for assigned customers and sales opportunities.
• Respond to inbound customer inquiries and help prospective customers understand Crit Apparel's products and services.
• Gather the information necessary to properly quote and begin custom apparel projects.
• Help customers select products, quantities, styles, colors, sizing, and other order specifications.
• Prepare and communicate quotes and pricing to customers.
• Follow up consistently on outstanding quotes, opportunities, design approvals, and orders.
• Convert approved opportunities into active orders.
• Create clear internal design tickets containing customer requirements, branding, logos, inspiration, product selections, and other relevant information.
• Coordinate with Crit Apparel's design team throughout the concept and revision process.
• Present designs to customers and gather clear, actionable feedback.
• Manage customer approvals and ensure final details are confirmed before production.
• Coordinate internally with production and operations teams regarding timelines, order status, and customer expectations.
• Keep customers informed throughout the ordering and production process.
• Help resolve customer questions, changes, and issues professionally and efficiently.
• Maintain accurate records of customer communications, opportunities, orders, and next steps in Crit Apparel's systems.
• Identify reorder opportunities and proactively reconnect with previous customers.
• Introduce customers to additional products that may fit their organization or upcoming needs.
• Prospect for new customers through email, phone, social media, referrals, networking, and other approved outreach methods.
• Build long-term relationships with customers rather than treating each order as a one-time transaction.
• Meet established activity, sales, and revenue expectations.

Skills

Customer communication

Multi-account management

Follow-up discipline

Pricing discussion

Documentation

Attention to detail

Remote work

Commission-driven

Software learning

Apparel / esports interest

Job description

Crit Apparel is seeking a motivated Account Manager to handle customer relationships, move opportunities through quoting, design, ordering, production and delivery, and grow revenue across new and existing accounts. This is a remote, commission-driven role with a base hourly wage plus earning potential based on sales performance.

The role blends sales, customer service, project coordination, and account growth.