Account Manager

W3Global; Carrollton (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

W3Global in Carrollton, TX is seeking an organized Account Manager to serve as the primary contact for assigned accounts, guiding apparel projects from concept to delivery. The role emphasizes building relationships, managing timelines, and proactively resolving issues across internal teams to ensure quality execution and customer satisfaction.

Candidates bring 5+ years in account or project management, strong communication, and a proven ability to lead cross-functional initiatives using ERP/CRM

Qualifications

• Five or more years of account management, project management, customer success, or related client-facing experience; apparel, promotional products, or manufacturing experience preferred.
• Exceptional verbal and written communication skills, with the confidence to engage customers, lead meetings, and manage difficult conversations professionally.
• Strong project management and organizational skills, with the ability to prioritize multiple complex projects, deadlines, and stakeholders.
• Proven problem-solving ability with a proactive, resourceful approach to resolving issues and keeping projects moving.
• Demonstrated ability to collaborate cross-functionally and build strong working relationships with internal teams.

Responsibilities

• Build and maintain trusted customer relationships by understanding account objectives, standards, programs, timelines, and service expectations.
• Serve as the primary day-to-day contact for assigned accounts, leading meetings, presentations, project reviews, and follow-up communication.
• Manage multiple projects and orders from quoting through artwork, sampling, approvals, production, and delivery, with clear milestones and accountability.
• Translate customer needs into accurate internal direction and coordinate changes, approvals, priorities, and decisions across departments.
• Collaborate with Art, Product Development, Sourcing, Planning, Production, and Distribution to ensure quality execution and on-time delivery.
• Anticipate risks, identify root causes, develop practical solutions, and communicate recovery plans promptly and professionally.
• Maintain accurate account and project information in ERP and CRM systems.
• Provide timely status updates, monitor customer satisfaction, and identify opportunities to strengthen and grow existing business.

Skills

Account management

Project management

Customer success

Communication

Organization

Leadership

Problem solving

Cross-functional

Tools

ERP

CRM

Microsoft Office

Google Workspace

Job description

Role Overview

We are seeking a highly organized, customer-focused Account Manager to serve as the primary point of contact for assigned accounts. This role manages customer relationships and apparel projects from concept through delivery, ensuring expectations are clear, timelines stay on track, and issues are resolved proactively.

We are seeking a highly organized, customer-focused Account Manager to serve as the primary point of contact for assigned accounts. This role manages customer relationships and apparel projects from concept through delivery, ensuring expectations are clear, timelines stay on track, and issues are resolved proactively.

Key Responsibilities

• Build and maintain trusted customer relationships by understanding account objectives, standards, programs, timelines, and service expectations.
• Serve as the primary day-to-day contact for assigned accounts, leading meetings, presentations, project reviews, and follow-up communication.
• Manage multiple projects and orders from quoting through artwork, sampling, approvals, production, and delivery, with clear milestones and accountability.
• Translate customer needs into accurate internal direction and coordinate changes, approvals, priorities, and decisions across departments.
• Collaborate with Art, Product Development, Sourcing, Planning, Production, and Distribution to ensure quality execution and on-time delivery.
• Anticipate risks, identify root causes, develop practical solutions, and communicate recovery plans promptly and professionally.
• Maintain accurate account and project information in ERP and CRM systems.
• Provide timely status updates, monitor customer satisfaction, and identify opportunities to strengthen and grow existing business.

Qualifications

• Five or more years of account management, project management, customer success, or related client-facing experience; apparel, promotional products, or manufacturing experience preferred.
• Exceptional verbal and written communication skills, with the confidence to engage customers, lead meetings, and manage difficult conversations professionally.
• Strong project management and organizational skills, with the ability to prioritize multiple complex projects, deadlines, and stakeholders.
• Effective presentation skills, including the ability to communicate product concepts, recommendations, timelines, and solutions clearly.
• Proven problem-solving ability with a proactive, resourceful approach to resolving issues and keeping projects moving.
• Demonstrated ability to collaborate cross-functionally and build strong working relationships with internal teams.
• High attention to detail, follow-through, ownership, and accountability.
• Comfort using ERP, CRM, Microsoft Office, or Google Workspace tools.

Compensation & Benefits

• Salary: $55,000-$70,000 per year

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person