Remote Account Executive: Client Growth & Strategy

Acd Direct Inc; Farmington (UT); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Remote work – no commute

Laptop provided

Monthly internet stipend

401(k) with match

Job summary

ACD Direct, Inc. is a virtual company that brokers solutions for nonprofit clients. We are seeking an Account Executive to own the end-to-end client experience for a portfolio of accounts.

You will proactively manage client relationships, anticipate needs, and drive deliverables to completion. The role partners with IT and operations to resolve issues, ensuring data accuracy while balancing client satisfaction with ACD’s operational and financial interests.

Qualifications

• Bachelor’s degree (B.A./B.S.) in related field or equivalent experience.
• One to two years related experience or equivalent.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Independent, Critical Thinking.
• Acute attention to detail.

Responsibilities

• Maintains and nurtures existing client relationships.
• Liaises between client companies and operations staff.
• Ensures MSA/SOWs remain current.
• Drives 20%+ growth of existing client base from previous year.
• Conducts weekly/bi-weekly status meetings with clients.
• Pre-drive and post-drive meetings with select clients.
• Maintains and grows average products per client to at least 3.5.
• Responds to emails, tickets and tasks within 24 hours.
• Coordinates new client startup, onboarding and launch.
• Serves as primary contact and trusted advisor for accounts.
• Monitors account health and mitigates risk.
• Builds cross-functional partnerships to ensure follow-through.
• Additional duties as assigned by management.

Skills

Client relationships

Organizational skills

Analytical skills

Problem solving

Education

Bachelor's degree or equivalent

Job description

ACD Direct, Inc. is a virtual company that brokers solutions for nonprofit clients. We are seeking an Account Executive to own the end-to-end client experience for a portfolio of accounts.

You will proactively manage client relationships, anticipate needs, and drive deliverables to completion. The role partners with IT and operations to resolve issues, ensuring data accuracy while balancing client satisfaction with ACD’s operational and financial interests.