Remote Junior Account Executive: Grow Client Success

Acd Direct Inc; Farmington (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote Work

Laptop Provided

Headset Provided

Monthly Internet Stipend

Medical/Vision and Dental Insurance

Flexible Spending Account / Health SAV

Personal Accident Insurance

401(k)/Roth with matching

Tiered PTO

Discounts & Life Services via Optum E2

Job summary

ACD Direct, Inc. is a growing, remote-friendly employer seeking a Junior Account Executive to support the Account Executive department by resolving tickets, managing client email communications, and addressing pledge errors.

This entry-level role offers a 3–6 month growth path toward becoming an Account Executive, with structured onboarding and performance milestones. Typical schedule includes 9:00 AM–6:00 PM EST for the first 90 days, with potential time-zone-based adjustments after that.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• 1–2 years related experience or equivalent.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Independent, Critical Thinking.
• Strong organizational skills.
• Acute attention to detail.
• Creative, flexible, and innovative collaborator.
• Proven ability to manage multiple projects and meet deadlines.
• Strong people skills.
• Ability to deal effectively with a variety of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions.

Responsibilities

• Maintains and nurtures existing client relationships.
• Functions as liaison between client companies and operations staff.
• Assists in negotiating work agreements.
• Cultivates 20% or more growth of existing partner base from previous calendar year.
• Conducts weekly/Biweekly status meetings with ALL DRTV and For-profit clients.
• Conducts pre-drive meeting with all Non-profit PBS/NPR clients two weeks prior to the start of the drive.
• Conducts post drive meetings with all Non-profit PBS/NPR clients within two weeks post drive.
• Maintain and grow average number of products for client portfolio to at least 3.5 products per Client.
• Ensures all emails and JIRA tickets are responded to within twenty-four business hours of receipt.
• Acting as the primary point of contact or public relations representative of ACD, overseeing client relations/operations/strategies and ensuring short- and long-term projects or activities are completed in a timely manner.
• Proactively monitors account health by tracking client satisfaction and open issues, advocating for both the client and ACD, and taking ownership of resolving concerns before they elevate.
• Junior Account Executives cultivate and maintain positive, professional interdepartmental relationships, communicate client needs professionally to facilitate completion and buy-in of client deliverables and follow up accordingly to achieve the best possible client and company result.
• Handles a smaller group of partners in all aspects of managing those accounts.
• Performs other duties as assigned by management.

Skills

Communication

Organizational skills

Problem-solving

Analytical skills

Independent thinking

Multitasking

People skills

Decision making

Time management

Education

Bachelor’s degree in related field

1–2 years related experience

Job description

ACD Direct, Inc. is a growing, remote-friendly employer seeking a Junior Account Executive to support the Account Executive department by resolving tickets, managing client email communications, and addressing pledge errors.

This entry-level role offers a 3–6 month growth path toward becoming an Account Executive, with structured onboarding and performance milestones. Typical schedule includes 9:00 AM–6:00 PM EST for the first 90 days, with potential time-zone-based adjustments after that.