Remote Account Director: Growth & Retention Lead

Blacksmith Agency LLC; United States; Remote; USD 100,000 - 180,000; Full time

Benefits offered by this job

Remote work USA/Canada

Commission-based pay

Job summary

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Account Director you own an established book of recurring agency clients, keeping them and growing them as our sales team wins new business.

You will own retention across your book, drive upsells and expansion, manage a seven-figure annual quota, and work with strategists and delivery teams so the client hears one clear voice.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agency.
• Proven track record keeping clients and selling more work with measurable results.
• Comfort carrying a quota and driving revenue growth.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain across your book: nurture relationships, renewals, early warning when drift occurs.
• Upsell and expand: identify and sell the next project within each client.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear voice to clients.

Skills

Agency AM

Client retention

Upselling

Quota management

Stakeholder communication

Job description

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Account Director you own an established book of recurring agency clients, keeping them and growing them as our sales team wins new business.

You will own retention across your book, drive upsells and expansion, manage a seven-figure annual quota, and work with strategists and delivery teams so the client hears one clear voice.