Remote Client Services Manager — Retention & Growth

Blacksmith Agency LLC; États-Unis; À distance; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Base plus commission

Résumé du poste

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Services Manager you own an established book of recurring agency clients and keep them while growing the relationship.

You will work with the strategists and delivery team to ensure one clear voice for the client, drive renewals, upsells, and manage a seven-figure annual quota across retention and expansions.

Qualifications

• Agency account management experience in marketing, digital, or advertising.
• Proven track record of retaining clients and selling additional work.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsabilités

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

Description du poste

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Services Manager you own an established book of recurring agency clients and keep them while growing the relationship.

You will work with the strategists and delivery team to ensure one clear voice for the client, drive renewals, upsells, and manage a seven-figure annual quota across retention and expansions.