Account Director - Growth & Retention Leader (Remote)

Blacksmith Agency LLC; Washington; Remote; USD 100,000 - 140,000; Full time

Job summary

Blacksmith Agency, a remote digital agency, seeks an Account Director to own an established book of recurring clients. You will manage retention, upsells, and ensure a single voice between strategists and delivery teams.

This full-time role offers a base plus commission (50/50) and requires agency account management experience, a proven track record of growing client spend, and clear, confident communication with senior stakeholders.

Qualifications

• Agency account management experience in marketing, digital, or advertising.
• Proven track record of keeping clients and selling them more work with measurable numbers.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Maintain retention and renewal across your client book, with early drift detection.
• Identify upsell opportunities and expand projects per client.
• Manage a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery to present a single client voice.

Skills

Account management

Client relationship

Sales / upselling

Quota management

Communication

Job description

Blacksmith Agency, a remote digital agency, seeks an Account Director to own an established book of recurring clients. You will manage retention, upsells, and ensure a single voice between strategists and delivery teams.

This full-time role offers a base plus commission (50/50) and requires agency account management experience, a proven track record of growing client spend, and clear, confident communication with senior stakeholders.