Remote Client Success Lead — Retention & Upsell Growth

Blacksmith Agency LLC; United States; Remote; CAD 70,000 - 120,000; Full time

Job summary

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients and drive renewals and growth, with sales support from our team.

You will work with strategists and delivery teams to ensure the client hears one clear voice, while aiming at a seven-figure annual quota across retention and upsells.

Qualifications

• Agency account management experience and a proven track record with clients.
• Ability to retain clients and sell additional work with measurable results.
• Comfort carrying a quota in a growth-focused agency.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and nurture your book of recurring clients and drive renewals.
• Identify and close upsell opportunities across accounts.
• Meet and contribute to a seven-figure annual quota for retention and upsells.
• Collaborate with strategists and delivery teams to present a single, cohesive client voice.

Skills

Agency account management

Client retention

Upsell selling

Clear communication

Job description

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients and drive renewals and growth, with sales support from our team.

You will work with strategists and delivery teams to ensure the client hears one clear voice, while aiming at a seven-figure annual quota across retention and upsells.