Remote Account Development Manager-Grow & Engage Customers

Wrike; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

28 days paid vacation

Sick leave: 5 paid days

Parental leave: 18 wks maternity / 4 w

Volunteer days

Health insurance (employees + depend.)

Life insurance

Utility allowance 30 EUR/mo.

Fitness plan 800 EUR/yr

Full-remote & Co-working access

Job summary

Wrike, the work management platform leader, seeks an Account Development Manager to onboard diverse, global customers and drive productive use of Wrike. You will guide customers, deliver tailored best practices, and communicate value across teams, while expanding relationships and ensuring long-term success.

Join a dynamic Wrike Engagement Team that values growth mindset, cross-border collaboration, and customer-centric problem-solving.

Qualifications

• 1+ years in a customer-facing role (Customer Success, Account Management, Customer Support, etc).
• Fluent English; strong verbal and written communication.
• Ability to present complex ideas in an accessible way.
• Keen business sense to understand customer objectives and pain points.
• Willing to teach and share knowledge with others.
• Ready to cover the sales side (demos, negotiating price, pipeline).
• Prepare to work evening shift (16:30 - 01:00).
• Strong people skills and patience under pressure.

Responsibilities

• Understand customer use cases and workflows to optimize Wrike usage.
• Proactively reach out to customers to drive product value via email and calls.
• Maximize customer lifetime value and drive adoption across teams.
• Drive Net Retention via upsell and cross-sell.
• Collaborate with Wrike Engagement Team to support customers.

Skills

Fluent English

Strong communication

Customer facing

Sales demos

Evening shift

Job description

Wrike, the work management platform leader, seeks an Account Development Manager to onboard diverse, global customers and drive productive use of Wrike. You will guide customers, deliver tailored best practices, and communicate value across teams, while expanding relationships and ensuring long-term success.

Join a dynamic Wrike Engagement Team that values growth mindset, cross-border collaboration, and customer-centric problem-solving.